Onsite Implementation Specialist - P+/ICP (Remote - United States)

Why join Nextech?We are a leader in specialty healthcare technology solutions.We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.Job SummaryThe Implementation Specialist plays a key role in conducting implementation activities and executing Nextech’s standard implementation methodology across its suite of solutions. Onsite super-user training, go-live support and post-go-live optimization. This includes but is not limited to remote training calls, super user training, go-live support, and post go-live optimization. Responsibilities include issue investigation, creative problem solving, and training clients as well as internal staff as needed.75%+ long-distance or air travel required to and from customer locations.All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.Essential FunctionsClient Training:Conduct client training in preparation for Go-Live events, following Nextech’s standard implementation methodologyComplete practice assessments and workflow analysis guided by industry best practicesInstruct clinical and non-clinical staff on the proper use of software applicationsTrain staff in individual and group settings, employing diverse teaching strategies to maximize effectivenessComplete administrative tasks to update customers, Project Managers and Department Managers on implementation progressPerform additional responsibilities as assigned based on business needsIssue Resolution and Optimization:Investigate and resolve client issues during implementation and go-liveIdentify opportunities for workflow improvement and optimization post-go-liveCollaboration:Partner with internal teams to ensure successful implementation and alignment with client needsCommunicate effectively with clients and team members to ensure alignment and satisfactionTravel:75%+ long-distance or air travel requiredTravel to and from customer locationsMinimum RequirementsAbility to travel 75%+ long-distance or air travel3 years of experience in the Healthcare IT industry, specifically software implementationAbility to cultivate strong relationships & influence behaviorExcellent verbal and written communication skillsExcellent time management and organization skillsProven ability to solve problems creativelyPreferred QualificationsKnowledge of or applicable experience in one of Nextech’s main medical specialtiesKnowledge of workflow of a Medical ClinicUnderstanding of HIPAA and PHIBackground in insurance billingBachelor’s degree in related fieldWorking Environment/Physical DemandsThis role is open in all states within the United States except for: California, New York, Washington and ColoradoWork occurs at customer locations, typically well-lit and air-conditioned offices, with moderate noise levels. Activities include standing for extended periods while training and supporting practices, as well as walking and interacting with personnelPeriods of stress may occur due to project deadlines or travel demandsActivities require a balance of sitting, standing, and walking depending on whether tasks are office- or customer-relatedLong-distance or air travel requiredTravel to and from customer locationsTotal Rewards: Generous annual bonus opportunity401(k) with Employer MatchFlexible Time Off: take time off when you need it without worrying about available hours11 paid holidaysYour Day Your Way - Celebrate a day of cultural or social significance to youInsurance: Choice of Medical, Dental, and Vision plansHealth Savings Account with employer matchFlexible Spending Account100% Company-Paid Parental leave (After 6 months with the company)100% Company-Paid Life Insurance and Short/Long Term Disability InsuranceNextech Luminary Peer Recognition ProgramWellness Program including discounts on medical premiumsEmployee Assistance Program with free counseling sessions availableCorporate Discounts on Retail, Travel, and EntertainmentWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.