Commercial Operations & Field Support Manager

Job Description Commercial Operations & Field Support SpecialistMedical Aesthetics | Medical DevicesIrvine, CA (On-Site)Help Build the Future of Medical AestheticsBoston Aesthetics is a rapidly growing medical aesthetics company backed by global innovation, advanced engineering, and a strong pipeline of next-generation aesthetic technologies.Powered by Peninsula Medical Group (PMG), a global leader in energy-based medical aesthetics, Boston Aesthetics is building a high-performance U.S. organization focused on bringing innovative technologies to providers across the country.Guided by our mission, Beauty With No Boundaries , we believe the future of aesthetics should deliver not only outstanding clinical outcomes, but also long-term value for providers and an elevated experience for patients.As we continue expanding our U.S. operations, we are seeking a highly organized, proactive, and hands-on Commercial Operations & Field Support Specialist to help support the backbone of our commercial organization.This is an exciting opportunity for someone who enjoys working in a fast-paced startup environment, thrives on organization and execution, and wants to play a meaningful role in helping scale a growing aesthetics company from the ground up.About the RoleThis is a highly visible, cross-functional role that supports the movement, coordination, and operational readiness of medical aesthetic devices, demo units, commercial materials, and field support activities throughout the United States.The ideal candidate will work closely with the Sales team, CEO, COO, HR, International Operations, vendors, and warehouse/shipping partners to help ensure devices, materials, and operational workflows are coordinated, organized, and execution-ready at all times.This role is perfect for someone who enjoys wearing multiple hats, building processes from scratch, solving operational challenges, and supporting field sales execution in a rapidly growing environment.How You'll Make an ImpactCommercial Operations & Field SupportSupport the U.S. commercial team by coordinating the shipment and movement of aesthetic medical devices, demo units, consumables, and related operational materials throughout the U.S.Work closely with Sales representatives to provide shipment visibility, tracking updates, anticipated delivery timelines, and operational support so they can effectively communicate with customersHelp ensure demo devices, sample units, collateral, and operational materials are organized, prepared, and delivered on time for customer meetings, trainings, trade shows, and commercial activitiesPartner closely with leadership and cross-functional teams to support day-to-day operational execution and field readinessShipping, Logistics & Inventory CoordinationCoordinate incoming shipments of medical devices from China to the U.S. and manage outbound shipments to customers, trade shows, field representatives, and other designated locations nationwideMaintain visibility over inventory movement, deliveries, shipment tracking, and operational assets to minimize delays and support operational efficiencyCoordinate logistics related to repairs, replacements, returns, and service support in partnership with technical and service teamsWork with shipping vendors, warehouse partners, and operational providers to ensure smooth execution and timely deliveriesHelp oversee warehouse organization and operational readiness of inventory and materialsTrade Shows, Trainings & Commercial EventsCoordinate operational support for trade shows, customer events, internal meetings, trainings, and commercial activitiesEnsure devices, materials, signage, collateral, and operational supplies are shipped, tracked, organized, and ready for executionSupport event setup readiness, shipment coordination, post-event follow-up, and operational logistics for field teams and leadershipProcess Improvement & Operational ExcellenceHelp create, document, and improve SOPs, operational workflows, and organizational processes as the business continues to scaleSupport the development of operational structure, accountability, and tracking visibility across recurring activitiesAssist with vendor coordination, purchase requests, invoice follow-up, and operational administrative supportHelp maintain a highly organized, execution-focused operational environmentWhat You BringMinimum of 2 years of experience in operations, logistics coordination, commercial support, shipping, warehouse operations, or related operational rolesExperience supporting medical devices, preferably within the medical aesthetics or aesthetic device industryExperience coordinating shipments, inventory movement, tracking visibility, and operational logistics across multiple locationsStrong organizational skills with exceptional attention to detail and follow-throughAbility to thrive in a fast-paced startup or high-growth environmentExperience building or improving operational processes and SOPsExperience supporting trade shows, customer events, trainings, or commercial field teams preferredFamiliarity with FDA-regulated medical device environments preferredStrong communication and cross-functional collaboration skillsComfortable working closely with Sales teams, leadership, international teams, and vendorsProficiency with shipment tracking systems, inventory systems, CRM, ERP, or related operational platforms preferredAbility to manage multiple priorities and shifting deadlines with professionalism and urgencyBilingual Mandarin is a plus but not requiredWhy Join Boston AestheticsOpportunity to play a foundational role in building the operational backbone of a growing U.S. medical aesthetics companyWork directly with the COO and executive leadership team on high-impact initiativesJoin a well-funded, innovation-driven organization with strong global backingExciting growth potential with opportunity to expand into broader operational leadership responsibilities over timeDynamic, entrepreneurial, and collaborative culture where your contributions will directly impact the success of the businessCompetitive compensation package, performance-based incentives, and additional employee benefits as the company continues to growIf you have experience supporting medical aesthetic devices, trade show operations, commercial field teams, and operational logistics and are looking for an exciting opportunity to grow with an emerging aesthetics company, we would love to hear from you.If you are looking for an opportunity to grow your career within the medical aesthetics industry and want to help build something meaningful from the ground up, we encourage you to apply.