Client Services Project Manager

SearchjobsExplorecompaniesJoin talent networkTalentMy job alertsClient Services Project ManagerMarin's Uk LimitedOperations, Customer ServiceChicago, IL, USAUSD 50k-65k / yearPosted on Jun 4, 2026Apply nowJob Category Project/Program Management Business Unit (brand) Quad Date posted 05/28/2026 Job ID 40752As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.GENERAL PURPOSE OF JOBThe primary role of the Project Manager Client Services is to successfully manage individual client relationships and projects on behalf of the client and Quad.Key ResponsibilitiesAct as the primary day-to-day contact for assigned categories and/or brands with clientsPossess in-depth understanding of client’s visual merchandising standards and business objectivesDevelop and manage project timelines and task listsAbility to understand and identify opportunities for continued process optimization and improvementUnderstand and manage the execution of tasks to achieve client’s visual merchandising goalsDisplay positivity in all engagements with others (at all levels), demonstrating Quad culture and valuesManage complex projects simultaneouslyMeet tight deadlines within established budgetsIdentify process challenges and work with internal leadership to solveAttend regular planning meetings and provide detailed written confirmation/reportWork effectively to manage work across internal business unitsBuild and maintain client relationships with low and mid-level managementEnsure client is satisfied with performance of our Client Services Team and level of serviceKeep management informed regularly of events/issues that could impact client relationshipAdhere to established processes and procedures to insure timely and accurate delivery of client’s services; escalate to management if necessaryEvaluate and monitor the quality and performance of all services provided to the client by QuadManage relationships with client-designated print vendors; including quote requests, project status meetings, tracking and invoice managementFollow up with client-designated print vendors to ensure shipments reach stores and warehouse as contractedObtain estimate approvals from authorized Ulta stakeholders prior to commencing ordersManage inventory replenishment and reporting, including generation of reprint orders and removal of obsolete items; ensuring metadata is accurate for store orderingPartner with client stakeholders to create, maintain and optimize production grids based on specifications, requirements and standards as defined by the clientFollow up with brand partners on past due resource materialsInvestigate and resolve store support tickets in ServiceNow (ticketing system for field support)Partner with client category owners to assist in Graphic Library management and maintenanceConduct annual inventory analysis to ensure only active graphics are live at the warehouseOther duties as assigned by Quad leadershipJob RequirementsEducation: Bachelor’s degree in advertising, communication, marketing or related field required.Experience: Minimum 2 years of experience including: retail marketing, print management, project management, corporate marketing department and advertising agency.Certificates, Licenses, Registrations: NoneKnowledge, Skills & AbilitiesStrong background with project management concepts, methodologies and toolsStrong organizational skills with attention to detailAbility to inform staff on project objectives.Understanding of visual merchandising strategy, production design, print production, fulfillment and logisticsKnowledge of customer services, sales, retail structure, operations, account service/sales management, best practices and proven ability to communicate and implementAbility to respond quickly and effectively to client’s needs and issuesStrong written and verbal communication and interpersonal skillsAbility to understand and communicate issues verbally and in writing to clients, associates and managementAbility to relate to and develop relationships with client’s low and mid-level managementAbility to understand and manage the execution of tasks to achieve client’s marketing goalsAbility to achieve a spirit of teamwork and cooperation within the Client Service teamAbility to handle many issues, items and functions at one time and deal rapidly with multiple items in prioritized sequenceAbility to set and prioritize goals and achieve them as scheduledDemonstrate flexibility to adjust to rapidly changing requirements and schedulesDemonstrate an analytical approach to problem solvingDemonstrate the ability to act on own initiativeAbility and willingness to take direction from superiorsAbility and willingness to seek suggestions from peers and employeesAbility and willingness to build and maintain positive relationships quicklyDemonstrate willingness to work together with peers and other Quad departments to improve quality and performanceExperience with MS Word, MS Excel, MS PowerPoint and OutlookTravel as required, temporary assignments (out-of-town)Basic understanding of remote conductivity to communicate with Quad headquartersFamiliarity with Monday.com, CrossCap, ServiceNow, Workfront and PowerBi preferredPHYSICAL DEMANDSManual Dexterity: Manual Dexterity: Work requires definite skilled and accurate physical operations requiring some closely coordinated performance.Physical Effort: Work requires handling light weight materials or equipment with no special speed or exertion.Working Conditions: Ordinary office, shop, field, or warehouse working conditions with some slightly disagreeable features.Employees can be expected to be paid an annualized salary range of $50,000-$65,000 based on variations in knowledge, skills, experience, and market conditions.We offer comprehensive benefits (opens in new window) for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits.Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.Drug-Free WorkplaceApply nowSee more open positions at Marin's Uk Limited