Community Support Facilitator (CSF) (Concord, CA)

Job Description Community Support Facilitator (CSF) – Full-TimeAt A Bright Future, we provide comprehensive support services to adults with complex developmental disabilities, including those with significant behavioral, medical, psychiatric, and forensic needs. This work demands the highest standards of clinical judgment, ethical leadership, and professional accountability.We are hiring in Los Angeles and surrounding areas, including Concord and the surrounding areas. This position requires regular travel between program sites across these locations.We are seeking an experienced Community Support Facilitator who brings proven leadership capacity, independent critical thinking, and the maturity to manage high-stakes situations with confidence and compassion.This is not an entry-level position. This is a leadership role for someone ready to take ownership of program quality, staff development, compliance, and the safety and dignity of the individuals we serve.As a Community Support Facilitator, you will serve as a senior member of our leadership team, working directly with the Program Director to ensure clinical excellence, regulatory compliance, and operational stability across multiple program sites.You will be responsible for:Clinical oversight and independent decision-making in complex, dynamic situationsSupervision and professional development of House Managers and Community Living InstructorsCrisis intervention and risk management, including de-escalation, emergency response, and real-time problem-solvingRegulatory compliance and audit readiness, including documentation quality, ISP/IPP monitoring, and Regional Center coordinationProgram integrity, including behavior support plan implementation, IHSS oversight, Section 8 coordination, and incident managementThis role requires someone who can think critically under pressure, lead with accountability, and maintain professional boundaries while fostering a culture of empathy and excellence.ESSENTIAL RESPONSIBILITIESLeadership & Staff DevelopmentSupervise, mentor, and evaluate House Managers and Community Living Instructors, ensuring consistency, competence, and accountability across all shiftsLead onboarding, training, and ongoing professional development with a focus on clinical skill-building, ethical practice, and regulatory knowledgeProvide real-time coaching, corrective feedback, and performance management as neededModel leadership practices rooted in integrity, emotional regulation, and person-centered careClinical Oversight & Service CoordinationCoordinate and monitor implementation of Individual Service Plans (ISPs) and Individual Program Plans (IPPs), ensuring fidelity to Regional Center requirements and person-centered goalsCollaborate with clinical and behavioral teams to implement behavior intervention plans, monitor progress, and adjust supports as neededServe as liaison between individuals, families, conservators, Regional Centers, service providers, and internal teams—communicating clearly, professionally, and proactivelyOversee health and safety protocols, including medication management, medical appointments, and emergency proceduresCrisis Management & Risk MitigationRespond to crises with calm, clinical judgment, and adherence to agency protocolsImplement de-escalation and Pro-Act techniques during behavioral escalations or emergency situationsAssess risk in real time and make independent decisions to protect individuals, staff, and the organizationDocument incidents thoroughly and follow up with appropriate corrective or preventive actionCompliance, Documentation & Quality AssuranceMaintain accurate, timely, and thorough documentation, including progress notes, incident reports, service coordination updates, and compliance recordsParticipate in audits, site reviews, and regulatory inspections with professionalism and preparednessMonitor compliance with state regulations, Regional Center standards, IHSS requirements, and internal policiesIdentify gaps or risks proactively and collaborate with leadership to address themOn-Call & Operational SupportParticipate in 24-hour on-call rotation (shared 5-day shifts with Program Director and other CSFs), providing emergency support, guidance, and decision-making authorityTravel between program sites regularly (approximately 50% of work time) to ensure consistency and quality across locationsSupport program operations during staff shortages, transitions, or high-acuity situationsQUALIFICATIONS & REQUIREMENTSEducation & Experience (One of the following required)2 years of supervisory or leadership experience in developmental disabilities, behavioral health, or related human servicesOR 5+ years of progressive leadership experience in the developmental disabilities field, including direct supervision of staff and management of complex casesMandatory Clearances & LicensureMust be 18 years or olderPass criminal background clearance (DOJ/FBI), drug screening, and TB testValid California Driver's License with clean DMV recordCurrent automobile insurance and vehicle registrationCompensation$23–$25 per hour (Salary negotiable based on qualifications and experience)Why Join A Bright FuturePurpose-driven work in an organization committed to excellence and dignityLeadership growth with mentorship, professional development, and opportunities for advancementA collaborative team that values accountability, learning, and mutual supportThe opportunity to build something sustainable—to contribute to a program culture rooted in quality, not just complianceIf you're ready to lead with compassion and help build a brighter future for others. We'd love to meet you.Powered by JazzHRHxg6l9iJOn