Manager Customer Service & Analytics

Manager, Customer Service & Analytics (NYC) At MARIA TASH, client experience is a direct reflection of our brandthoughtful, precise, and deeply personal. Were looking for a Manager / Sr. Manager, Customer Service & Analytics to join our New York City team. Reporting in to the Vice President, this role sits at the intersection of client experience, data, and operations, bringing clarity to performance while ensuring every client interaction reflects the level of service were known for. --- What Youll Do Translate data into clear, actionable insights that drive operational improvements Analyze trends across client inquiries, returns, and service patterns Partner with eCommerce, Retail, and Operations to identify and resolve systemic issues Build and maintain reporting and dashboards for leadership visibility Support and elevate the client experience across phone, email, SMS, and chat Act as a trusted resource across product, services, and policies Help drive conversion, retention, and overall service excellence --- Who You Are Strong analytical thinker with advanced Excel and reporting capabilities Able to move between data and execution with ease Detail-oriented, organized, and highly accountable Experience in eCommerce and/or retail environments Comfortable in a client-facing, fast-paced setting Personally aligned with the brandan appreciation for jewelry, piercing, and the client experience is a meaningful plus --- --- Compensation Base Salary Range: $90,000 $110,000 We are also open to more senior (Sr. Manager-level) candidates, with compensation commensurate with experience --- Location New York City (On-Site) Our corporate office is located at 8 Crosby Street in SoHoa beautifully designed space that reflects the creativity and craftsmanship of the brand. --- Why MARIA TASH A highly entrepreneurial and creative team A culture that balances innovation with a strong service ethos A gorgeous workspace in Lower Manhattan And a generous employee discount on all jewelry --- If youre someone who brings both analytical rigor and a strong sense of client experience, wed love to connect.