Software Engineer (Security & Reliability Operations), IS&T Enterprise Systems

Software Engineer (Security & Reliability Operations), IS&T Enterprise Systems Austin Metro Area, Texas, United States Software and Services Enterprise Systems is part of IS&T and owns the technology behind Apple's SAP environment and its modernization through the SAP Landscape Modernization (SLM) initiative. The team manages the continuous operation, maintenance, and evolution of the world's largest single‑instance SAP deployment — a platform that sustains Apple's global supply chain and the integrity of its core financial systems. We are searching for a technical, creative and hands‑on SAP Basis administrator to join the SAP Technology team. The Apple IS&T's Supply Chain Integration team for infrastructure is responsible for architecting, designing, deploying and managing various infrastructure lifecycle processes. We work with numerous application development teams and production support teams operating on on‑premise and cloud technologies such as AWS and GCP. As an SRE/DevOps engineer, you will partner closely with multiple cross‑functional teams for deployment of various solutions and supporting them. In this role, you will be required to manage a team and provide optimal solutions for a complex and integrated landscape. You would be required to think broadly and quickly. Description We are seeking a dedicated, enthusiastic team player to join our team as a SAP Basis Administrator. In this role, you will be required to manage a team and provide optimal solutions for a complex and integrated landscape. You would be required to think broadly and quickly. Responsibilities Monitor enterprise vulnerability and security management tools. Coordinate remediation activities with Infrastructure, Application, and Information Security teams. Track remediation progress and support compliance timelines and audit requirements. Assist with patch coordination, operational reviews, and security reporting activities. Prepare dashboards, operational metrics, and management status reports. Maintain documentation and support compliance evidence collection. Support daily operations of the enterprise workload automation environment. Assist with job scheduling, monitoring, agent support, and application onboarding activities. Troubleshoot scheduling and batch processing issues and support incident resolution efforts. Coordinate operational activities with Application Development and Production Support teams. Maintain operational runbooks and support documentation. Support platform upgrades, patching, and change implementation activities alongside the central platform team. Monitor application health, operational alerts, and batch processing performance. Support issue triage, escalation, and operational follow‑up activities. Assist with operational health reviews and reporting activities. Identify recurring operational issues and support process improvement activities. Work with support teams to improve monitoring visibility and application stability. Develop lightweight Python scripts and utilities to automate repetitive operational tasks. Support reporting automation and REST API integrations where applicable. Assist with documentation updates and operational process improvements. Participate in production support coordination activities. Minimum Qualifications 2 years of experience in production support, operations engineering, workload automation, or enterprise platform support. 2 years of experience in supporting workload automation or enterprise job scheduling platforms. 2 years of experience working with Linux/Unix environments. 2 years of experience with Python scripting and REST APIs. Understanding of vulnerability remediation and operational support processes. Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (or equivalent practical experience). Preferred Qualifications Strong troubleshooting, coordination, and documentation skills. Strong operational ownership and attention to detail. Effective cross‑functional coordination and communication skills. Structured troubleshooting and analytical thinking. Ability to manage multiple operational priorities in a production environment. Process improvement and automation mindset. EEO Statement Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant Accessibility and Accommodations At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. Learn about accessibility in Apple’s workplace. Learn about reasonable accommodations for job applicants. #J-18808-Ljbffr