Financial Customer Service Representatives - Minneapolis OR Las Vegas

Financial Customer Service Representative – Contract to HireWe are seeking motivated and customer-focused individuals to join our client's team as Financial Customer Service Representatives. In this role, you will interact in person and over the phone with customers in a high-volume environment, providing support, troubleshooting issues, and guiding users through processes step-by-step. Success in this position requires a positive attitude, strong communication skills, and the ability to adapt quickly in a fast-paced setting.Location: Minneapolis, MN OR Las Vegas, NV - Hybrid 4 days onsite / 1 day remoteDuration: 3–6 Month Contract to HireSchedule: Monday through Friday 8:00AM to 5:00PM CSTPay Rate: $19.00 to $20.00/hr (W2) depending on experienceOpenings: 7 positionsKey Responsibilities:Troubleshoot customer issues within applications and systemsWalk customers through tasks in a clear, step-by-step mannerDeliver empathetic, solution-focused support during each interactionHandle a high volume of inbound calls while maintaining quality and efficiencyEnsure customer needs are fully resolved with a focus on positive outcomesMaintain professionalism and adaptability in a fast-changing environmentQualifications and Skills:Strong problem-solving and troubleshooting abilitiesClear and effective communication skills with the ability to guide customers through processesHigh level of adaptability and comfort with changeDemonstrated self-leadership and accountabilityPositive attitude with a genuine desire to help othersAbility to manage approximately 25 to 40 calls per dayAbility to thrive in a performance-driven, fast-paced environmentPersonality is key to success in this role. We are looking for individuals who enjoy helping others, bring energy to their work, and are motivated to provide excellent customer experiences every day.Pride Global/Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.Equal Employment OpportunityPride Global/Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.Fair Chance EmploymentPride Global/Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.AccommodationsWe are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.