Front Desk Receptionist / Customer Service Representative

Front Desk Receptionist / Customer Service Representative We are a Toyota-Certified Collision Center seeking a Front Desk Receptionist / Customer Service Representative to be the first point of contact for our customers. This role is essential to delivering a professional customer experience and supporting daily shop operations.The ideal candidate is organized, friendly, dependable, and comfortable working in a fast-paced automotive environment.Responsibilities Greet customers professionally and assist with check-in and pick-upAnswer incoming phone calls and direct inquiries appropriatelySchedule estimates, repairs, and follow-up appointmentsAssist customers with basic repair status questions and general informationCoordinate with estimators, managers, and technicians as neededMaintain accurate customer and repair records in the systemKeep the front desk and lobby clean, organized, and presentableSupport customer satisfaction and delivery processQualifications Customer service or receptionist experience requiredStrong communication and interpersonal skillsProfessional appearance and positive attitudeAbility to multitask and stay organizedBasic computer skills and phone etiquetteAutomotive, dealership, or collision center experience preferred (not required)What We Offer Competitive hourly payStable, full-time positionProfessional work environmentGrowth opportunities within the collision repair industryBenefits package available (medical, etc.)REQUIREMENTS:Excellent communication skillsOutgoing and positive demeanorProfessional presentationPunctual nature and ability to handle schedule flexibilityA professional appearanceAbout the DealershipOurisman Automotive Group believes our success and future growth is contributed to our employees. Family-owned and operated since 1921, Ourisman has continued to grow while holding true to our values of collaboration, transparency, and career development.At Ourisman Automotive of Virginia, we understand the importance of career growth. Our team is collaborative and encourages success amongst each of our members. We prefer to promote from within and do so often.