Field Service Technician

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Field Service Technician to join our team in Los Angeles , CA.UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon, HP and Kyocera printers. UBEO specializes in electronic document management software and integrations.Department: ServiceReports To: Field Service ManagerFLSA Status: Full Time / Non-ExemptPurposeThis is an allocated position reserved for our most advanced and certified technicians. The position manages a territory assignment of primarily high volume production machines with a high degree of troubleshooting ability and is capable of handling both the hardware and software associated with these units The individual is responsible for the timely and cost-effective maintenance and repair of Production equipment and for promoting and maintaining a high level of customer satisfaction with UBEO BUSINESS SERVICES customers, thereby influencing the sales of our office equipment and print solutions.ResponsibilitiesThe primary responsibilities of this position is as follows:Specializes in the repair of high-volume segment 5 and 6 as well as wide format.Specializes in the repair of all pre and post equipment attached to production product.Able to perform basic installation and repair of all connectivity related productsMaximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfactionIs a master of communication and keeps the customer and our sales partners informed of any equipment issues.Utilizes and adhered to all published escalation guides. Utilizes all resources to achieve targeted performance results including both internal and manufactureCompletes technical training on new equipment as requiredAnalyze customer needs, recognize business opportunities, and influence sales volume growthEffectively executes territory management, administrative, call management and escalation procedure.Effectively manages large parts and supply inventory with a high degree of accuracyCommunicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professionalComplete all administrative aspects of the job on time and error-freeProvide accurate feedback with call close information, parts usage reporting and customer meter readingsAlways exhibit a professional appearanceAvailable to work shifts, standby and on-call as requiredPerform other activities that support UBEO BUSINESS SERVICES and our service organization ContactsInternal: Exempt, Non-ExemptExternal: Prospective Customers, Current Customers, VendorsSupervisionSupervisedJob Related DimensionsTechnical knowledge/skillsAnalysis (problem identification)Attention to DetailCustomer service orientationBusiness skillsCommunications - verbal and writtenPlanning and organizing, (work management)Teamwork (cooperation)Work standards (concern for quality)Follow-up QualificationsHigh School or GEDAssociates Degree or equivalent technical trainingSuccessful completion of:A+ Certification (or equivalent experience)2+ year experience supporting general line equipmentStrong Computer literacy5+ years industry experience Physical Demands & Work EnvironmentAbility to operate a motor vehicle for travel to client sitesAbility to stand/walk for prolonged periods at timesAbility to lift 50+lbs on occasion UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes: Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)Generous Company Paid Health Reimbursement Account Options to defray deductible expensesCompany paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent careVoluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurancePet Insurance, breathe easy knowing Nationwide has your pets coveredPre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial CounselingGenerous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced lifeUBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.