Enrollment Coordinator Spanish Speaking

MISSION, VISION, AND VALUESOur mission is to provide quality, comprehensive healthcare and supportive services to those in our community. Our vision is "Improving the Health and Well Being of our Community." Our Core Values consist of Integrity, Compassion, and Excellence. Employees must possess a strong commitment to the mission, policies, goals and philosophy of Harbor Community Health Centers. JOB SUMMARYThe Enrollment Coordinator will assist patients to enroll and maintain enrollment into health Insurance and subsidy programs and to anchor patients to Harbor Community Health Centers (HarborCHC). The Enrollment Coordinator is expected to adhere to all of HarborCHC's standards and values and to carry out all duties and responsibilities according to the organization's policies and procedures. ESSENTIAL DUTIES & RESPONSIBILITIES                                                                                           To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Complete a comprehensive benefits and qualified health insurance assessment for each client to determine eligibility in various health programs and/or public benefits such as Covered CA, Medi­ cal, Medicare and HarborCHC's Sliding Fee Discount Program (SFS).Promote HarborCHC services to community members in need of a medical home.Help patients and community member’s complete and submit applications for programs and benefits for which they qualify.Submit enrollment applications and all related information into designated program platforms such as Covered CA and/or Benefits Cal.Conduct timely follow ups to verify the status of enrollment applications and clients experiencing enrollment issues.Assist patients and community members to select a health plan based on their needs via Health Care Options, or other applicable program platforms.Contribute to the retention of existing patients by providing insurance renewal services to avoid gaps in coverage continue and to maintain HarborCHC as their assigned medical home.Ensure timely, accurate, and detailed documentation in HarborCHC's EHR, eClinicalWorks (ECW), for all enrollment assistance provided to each individual and/or familiesMaintain program participant files including enrollment documents, records of services accessed, and enrollment verification. Input all participant enrollment information into designated spreadsheet on a daily basis for tracking purposes.Work with other staff to make sure that patients and community members who received enrollment assistance are assigned to HarborCHC and attend initial IHA appointments.Adhere to all policies and requirements as set forth by Medi-Cal, Covered CA, LA County and other applicable programs.Provide a monthly enrollment assistance report to Supervisor. Report includes all client/patient appointments that received assistance, type of assistance provided, progress made, and an overall quantitative measurement of enrollment numbers reached to assess productivity.Perform other duties as assigned to support HarborCHC's Mission and Values. Tracking and DocumentationMaintains appropriate and accurate log of patients assisted, including:Patient name and unique identifier (e.g., chart number or program ID)Type of enrollment assistance provided Type of health plan or program enrolled inApplication submission dateStatus of applicationOther activities, including follow-up phone calls or updatesKeeps all patient paperwork/documents in an organized manner to avoid repeated visitsMaintains or submits required reports to his/her supervisor QUALIFICATIONSMinimum required education, experience and/or training:High school diploma or equivalent Verbal and written fluency in English and Spanish At least 2 year’s experience of substantial work experience in the target community providing customer/patient services in healthcare settingCurrent Basic Life Support (BLS) Certification by the American Heart Association Experience at Federally Qualified Health Center preferredExcellent customer service skillsMust have proficient computer skills including Microsoft Office abilities, with intermediate Excel skillsInterest and commitment toward improving community healthStrong communication and organizational skillsKey Competencies:Committed to providing an exceptional experience in all interactionsExperience with electronic health records (EHR), eClinicalWorks preferredFamiliarity with San Pedro/surrounding areasCommunication/Public Speaking-verbal and writing skillsProfessional among co-workers, community partnersBe a team playerCulturally/Linguistically sensitive when speaking to target population Basic knowledge of insurance enrollment requirements, including Medi-Cal, Covered CA and MedicareAbility to understand and manage patient appointment schedules in order to optimize patient flow and provider/staff productivity.Must have strong analytical and problem solving skillsMust have the willingness and ability to adapt to change including advances in technologyAbility to handle multiple tasks and be highly organized and detail-oriented, data reporting, emails, etcProactive mentality, ability to ask questions when things aren’t clear, present creative ideasCommitted to the mission of HarborCHC EXPECTATIONSAdheres to all Harbor Community Health Center (HarborCHC) Policies and ProceduresObserves all policies and procedures for use of time-keeping system, including attendance, tardiness, proper clocking procedure, overtime authorization, and that employee nametag is clearly visibleConducts self in a manner that HarborCHC’s core values at all timesMaintains a positive and respectful attitude with all work-related contactsProvides excellent customer service.Communicates regularly with his/her immediate supervisor about Departmental and Harbor Community Health Centers concerns.Consistently reports to work prepared to perform the duties of the positionMeets productivity standards and performs duties as workload necessitatesFosters an environment that promotes trust and cooperation among all staff. PHYSICAL REQUIREMENTSThe physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust.  HOURS OF OPERATIONHarborCHC is open Monday-Thursday 7:00am-7:00pm, Friday 8:00 am-5:00pm, Saturday 8:00am-5:00pm with occasional overtime, or other shifts based on clinic need. This is a Non-exempt position and any overtime must be approved by the Supervisor in advance.  Planned hours for this position are 8:00am-5:00pm Monday through Friday. HR PROCEDURAL REQUIREMENTSLegal authorization to work in the United States.Clear all post offers, pre-employment background screening, and education verification.This is not intended to cover all aspects of your description as additional duties may be assigned.  EQUAL EMPLOYMENT OPPORTUNITY STATEMENTHarborCHC does not discriminate in employment opportunities or practices on the basis of race; religion; color; sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions); sexual orientation; national origin; ancestry; physical or mental disability; medical condition; genetic information/characteristics; marital status/registered domestic partner status; age; sexual orientation; reproductive health decision-making; military or veteran status; use of cannabis off the job and away from the workplace; and any other basis protected by federal, state or local law or ordinance or regulation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. This policy applies whether the individual has or is perceived to have any of the characteristics protected by law or is associated with a person who has or is perceived to have any of the characteristics protected by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. DISCLAIMERThe above statements define this position as it currently exists and are intended to describe the general content of and requirements for this job. They are not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor. HarborCHC is an at-will employer. In addition, HarborCHC  may change your duties, compensation or hours, or transfer, reassign, promote, demote, suspend or otherwise change the terms and conditions of your employment (other than the at-will relationship), with or without cause or prior notice.Monday-Friday 8am-5pmCompensation details: 24-28 Hourly WagePId1374fbe5e18-37483-39945366