Student Employee-Academic & Research Technologies- Tech Shop (2 Positions To Be Filled)

Posting Information Requisition 202500339ST Title Student Employee-Academic & Research Technologies- Tech Shop (2 Positions To Be Filled) Employee Class Student Employee College Work Study Position No Department Academic & Research Technologies Division Information Technology Hours per week 15-28 Hiring Rate $10 Preferred Student Classification No Preference Nature & Purpose of Position Nature & Purpose: To configure and deploy campus -wide computer hardware and software while providing Level 2 technical support. Supervision Given & Received: Receives general supervision and mentoring from Desktop Support Manager and full-time technicians. Collaborate with full-time staff to assign tasks, set priorities, staff training and help oversee the day-to-day operations. PRIMARY RESPONSIBILITIES Assist with the configuration and installation of various types of computer systems and peripherals. Troubleshoot hardware and software issues reported to us through our ticketing system. Maintain accurate record of all work performed on tickets that may be assigned to the Student Technician. Maintain active communication via phone and email with the client who placed the work order. Assist with team-wide projects such as moving department computer equipment to a different location or helping replace computers in our academic computer labs. Other duties as assigned. Other Requirements for the Position OTHER REQUIREMENTS The following are requirements a candidate MUST meet to be considered for this role Be able to work 15-28 hours per week. Be a current SHSU student and be enrolled in a minimum of 6 Credit Hours. Have a valid Driver's License While not a requirement, a good candidate for this position should strive to meet as many of the following qualifications as possible: Have some experience working with computer hardware and peripherals. Have some experience working with the Windows 11 operating system. Experience with MacOS/iOS is a plus. Good verbal and written communication skills. Willingness to learn new skills and observe processes, policies, and rules. Be able to responsibly balance their work and personal life. Be Dependable Have Initiative Be Team-Oriented Able to carry loads up to 50 pounds Open Date 04/13/2026 Position Number Contact Information Contact Name & Title Rachel Shorter, Desktop Support Manager Contact Phone (936) 294-3463 Contact Email rachel.shorter@shsu.edu Contact Building & Room # Contact Fax Contact Instructions Summary