Front Office Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!About Our PropertyDiscover the charm of Chaminade Resort & Spa in Santa Cruz, CA, where our team, managed by Pyramid Global, blends seamlessly into the scenic landscape. With 156 cozy guest rooms and 12,000 sq ft of meeting space spread across 12 unique venues, our resort is not just a workplace—it's a haven where nature meets hospitality. Beyond the stunning views, Chaminade Resort & Spa is where our culture fosters growth and opportunities. As part of the Pyramid Global family, you'll enjoy perks like a 401k with a company match and recognition programs tailored to celebrate your dedication. Join us in the heart of Santa Cruz at Chaminade Resort & Spa, where your career isn't just a job—it's an integral part of a workplace that nurtures personal and professional growth. Your journey to a fulfilling career amidst California's beauty starts here. Welcome to a workplace that feels as good as it looks! #PGH-CHAJob DescriptionWhat you will have an opportunity to do:About UsNestled on 300+ scenic acres in the Santa Cruz Mountains, Chaminade Resort & Spa is a premier destination known for exceptional guest experiences, genuine hospitality, and a strong team culture rooted in connection and service. Managed by Pyramid Global Hospitality, we are committed to creating a “people-first” environment focused on growth, development, and memorable stays.Position OverviewThe Front Office Manager is responsible for leading all front office operations, ensuring an exceptional arrival and departure experience for every guest. This role oversees the Front Desk, Guest Services, Valet and related functions while driving service excellence, team engagement, and operational efficiency.Key ResponsibilitiesLeadership & Team ManagementLead, coach, and develop the Front Office team, including supervisors and agentsFoster a positive, service-driven culture aligned with resort valuesConduct training, performance management, and schedulingEnsure coverage for a 24/7 operation including nights, weekends, and holidaysGuest ExperienceDeliver and uphold exceptional guest service standardsResolve guest concerns promptly and professionally, creating “WOW” recovery momentsEnsure VIP arrivals, special requests, and repeat guest recognition are executed flawlesslyAct as Manager on Duty as neededOperations & Financial PerformanceOversee daily front office operations including check-in/out, room assignments, and cash handlingCollaborate closely with Housekeeping, Engineering, and F&B to ensure seamless operationsMonitor and improve key performance metrics (GSS scores, upsell revenue, occupancy readiness)Manage labor costs, payroll, and departmental budgetsSystems & ComplianceEnsure adherence to SOPs, brand standards, and safety protocolsMaintain accurate guest records, billing, and reportingOversee training on PMS and front office systemsQualifications3+ years of hotel/resort front office leadership experiencePrevious supervisory or management experience requiredStrong knowledge of front desk operations and guest service standardsExcellent leadership, communication, and problem-solving skillsAbility to thrive in a fast-paced, high-guest-volume environmentProficiency in hotel systems (Maestro, Opera, or similar preferred)Flexible schedule including weekends and holidaysCompensation & BenefitsSalary: $75,000 – $80,000 annually (based on experience)Health, dental, and vision insurance401(k) with company matchPaid time offEmployee hotel discounts and resort perksCareer growth opportunities within Pyramid Global HospitalityWhy Join Us?At Chaminade, you’re not just managing a department—you’re shaping the guest experience at one of Santa Cruz’s most unique resort destinations. Our team culture emphasizes collaboration, growth, and delivering memorable moments for every guest.What are we looking for?Compensation$75000.00$80000.00Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.