Customer Service Representative 2 Job in Stuart, FL | Robert Half

Customer Service Representative 2We are looking for a Customer Service Representative 2 to support order management activities for a contract position based in Stuart, Florida. This role focuses on delivering responsive service, maintaining accurate order records, and coordinating with internal partners to keep customer requests moving efficiently. The ideal candidate brings experience in a manufacturing environment and is comfortable working within ERP platforms to manage orders, returns, and related service issues.Responsibilities:Enter customer orders into ERP systems with close attention to accuracy, completeness, and required documentation.Review incoming orders for discrepancies and resolve exceptions involving pricing, quantities, and other transaction details.Track order progress from entry through fulfillment and provide timely updates on status, changes, and delivery-related concerns.Address customer questions and service issues involving returns, exchanges, cancellations, credits, and purchase order revisions.Maintain organized records for order confirmations, purchase orders, and other supporting documents tied to customer transactions.Partner with sales, logistics, finance, and production teams to coordinate smooth processing and support on-time execution.Escalate and follow through on complex order challenges to ensure prompt resolution and a positive customer experience.Learn and utilize assigned order management systems, beginning with Syteline training and expanding to Oracle as needed.Contribute to a team-focused environment by providing dependable service and consistent follow-up on open items.