Customer Service Representative

Birch Tree Care is seeking a dedicated Customer Service Representative to join our team in Vadnais Heights, MN. As the first point of contact for our customers, you will play a key role in delivering exceptional service and ensuring a positive experience with every interaction. Birch Tree Care is committed to fostering a supportive and friendly work environment, guided by our core values: Open & Honest, Competitive, Accountable, and Professional. We offer on-the-job training and the opportunity to be part of a team that values communication, empathy, and customer advocacy. If you are passionate about helping others and thrive in a collaborative setting, we encourage you to apply.ResponsibilitiesServe as the welcoming voice of Birch Tree Care, responding promptly and professionally to customer inquiries via phone, email, or in personListen actively to customer needs, demonstrating patience, empathy, and understandingAdvocate for customers and ensure their concerns are addressed efficiently and effectivelyMaintain high standards of customer satisfaction by providing accurate information and solutionsCollaborate with team members to support smooth daily operationsUphold company values in every customer interactionQualificationsStrong communication and interpersonal skillsAbility to remain patient, empathetic, and positive in all customer interactionsPassion for delivering excellent customer serviceTeam-oriented mindset and willingness to support colleaguesReliable and punctual, with availability Monday–Friday, 8:00 AM – 4:30 PM