Front Office Coordinator

Job Details Job Location: Physical Therapy - GRAND JUNCTION, CO 81506 Position Type: Full Time Salary Range: $16.25 - $19.25 Hourly Job Shift: Day Why Join Primary Care Partners? We Take Care of You While You Care for Others! At Primary Care Partners, we believe that taking care of our team is just as important as taking care of our patients. That's why we offer: Base pay $16.25-$19.25 Benefits $7-8 Combined with base pay our Robust Benefit coverage includes outstanding retirement including annual 401k contribution and profit sharing, 100% coverage for Health insurance, life, disability and multiple other benefits incl. Dental, vision, critical illness and injury coverage, long term care, pet insurance etc. Front Office Coordinator – PTSC Job Summary: Position includes tasks which require teamwork, coordination, communication, multi-tasking, and customer service. This position entails a variety of skills including but not limited to completing eligibility and benefit tracking, authorizations, scheduling, reception duties, and care coordination with providers. Duties and Responsibilities Management of referrals Create new accounts, scan photo ID's and new insurance cards, send task to billing office Contacting patients for scheduling Reviewing, benefit eligibility checking and scheduling of patients Referral worklist – schedule, cancel/complete internal referrals Update patient demographic and insurance information Monitoring, tracking of referrals and requirements for updates Authorizations Daily check of current and new patient insurance eligibility Obtaining authorizations of treatment via each insurance Complete prior authorizations in a timely manner as to maximize appointment scheduling Call insurances to verify benefit eligibility (diagnosis, codes, covered services) Verification of co-pays, deductibles, eligibility Communication with workman compensation adjustors for authorizations Care Coordination Track appointments; Medicare dollar amount and certifications, Medicaid units, and commercial insurances number of visits allowed Tracking/monitor that provider notes are completed within 72 hours. Task providers appropriately Communicate with the providers/back office of patient arrival Take messages, create tasks/follow-ups and deliver to the appropriate persons Receive medical records requests, make copies of records and send to requesting parties and/or to the appropriate medical records staff Track special billing; worker's comp, automotive, and KX mod Attendance tracking- enforcement of no show policies, letters, fees Utilization of the wait list to fill openings due to cancelations Assist providers in all care coordination needs Reception Greet patients to the clinic Check patient in, collect co-pays, verify insurances Answer phones, check voicemails and return calls Create and cancel appointments appropriately Monitor for daily provider schedule changes, schedule patients in openings created by cancelations (waitlist, worklist) Check balances, collect copays, payments or past due amounts Count cash box and complete daily cash reconciliation in Phreesia. Check faxes and distribute/complete appropriately Prepare paperwork for today and next day's appointments Sort scanning bin and file documents in patient charts appropriately Clean work area, stock business cards, printer paper Straighten magazines in reception area Other tasks as directed by supervisor/manager. See Task List for a more detailed break-down of daily duties Work Experience One (1) year medical office experience preferred but not required Education Requirements High School Diploma General Requirements Must have phone skills and pleasant phone voice, customer service oriented, computer skills, organized, able to multi-task; perform well under pressure, and able to work at a fast pace Position Type/Expected Hours of Work This is a full-time position at 40 hours a week. Works primarily Monday through Friday with rotating shifts between 7:00 a.m. – 6:00 p.m. Expected hours of work may change at any time with or without notice. J-18808-Ljbffr