Care Coordinator

At Tend, we do dentistry differently - without compromising on excellence or ambition.As a Care Coordinator at Tend, you'll be at the center of the patient experience - blending hospitality, clinical coordination, and financial guidance to create a seamless and personalized visit for every member. You're the first smile our patients see and the trusted partner who guides them through every step of their journey, from check-in to treatment to follow-up.Our model is built for people who are passionate about service, thrive in fast-paced environments, and take pride in making complex processes feel simple and approachable. You'll work closely with clinical and operational teams to deliver a modern, thoughtful experience that keeps patients coming back - and talking about Tend long after they leave.What You'll DoCreate a warm, welcoming experience for every patient from arrival through departureOwn the full check-in and check-out process with accuracy, efficiency, and carePresent treatment plans clearly and confidently, helping patients understand their options and next stepsGuide financial conversations, including insurance coverage, patient responsibility, and payment solutionsPartner with the Studio Manager to support daily operations, including opening/closing and schedule managementCollaborate with dentists, hygienists, and clinical teams to ensure a seamless patient experienceParticipate in daily huddles to align on schedules, same-day treatment opportunities, and patient needsMaintain accurate and organized patient records, ensuring information is up to date and accessibleCoordinate referrals and follow-ups across Tend studios and specialty providersRespond to patient inquiries with accuracy, professionalism, and warmthResolve patient concerns in real time using sound judgment and Tend toolsMaintain a clean, organized, and compliant front-of-house environmentSupport studio performance goals through schedule optimization and case acceptanceWho You AreYou embody our Tend values and demonstrate key competencies that ensure both patient success and team excellence. At Tend, these values aren't just words on a wall - they are essential to how we hire, lead, and collaborate. Every Care Coordinator is expected to show up with a mindset grounded in our mission, vision, and values. This is what drives our culture, our patient experience, and the standard of care we're proud to deliver every day.Tend Values: Tend to Others - Deliver an exceptional, hospitality-driven experience. You anticipate needs and make every patient feel seen, supported, and cared for.Be Brave Enough to Lead - Take ownership of the patient experience, proactively solve problems, and step in when support is needed.Savor the Ride - Bring positivity and energy to the studio, staying resilient and composed in a fast-paced environment.Embrace Our Differences - Communicate with empathy and respect, creating an inclusive and welcoming environment for all patients and teammates.Rooted in Growth - Seek feedback, learn continuously, and strive to improve both individually and as part of the team.Role-Based Competencies: Situational Adaptability - Stay calm, flexible, and solutions-oriented when schedules shift, patients have concerns, or priorities change quicklyCollaborates - Partner effectively with clinical and studio teams to deliver a seamless, end-to-end patient experienceCommunicates Effectively - Clearly explain treatment plans, financial details, and next steps while building trust with patientsWhat You Have 1-2 years of experience in a healthcare or patient-facing role (dental experience strongly preferred)Confidence in discussing treatment plans, timelines, and insurance coverage with patientsExperience presenting financial information and supporting case acceptanceFamiliarity with dental software (Dentrix or similar) preferredUnderstanding of insurance claims, benefits coordination, and billing practicesStrong organizational skills and attention to detailExcellent verbal and written communication skillsAbility to thrive in a fast-paced, team-based environmentA proactive mindset with strong ownership and follow-throughPassion for delivering thoughtful, human-centered serviceAbility to work a Full Time schedule consisting of 32-40 hours per week including 2 Saturdays per monthPhysical RequirementsThis position requires the ability to perform the essential job duties listed, with or without reasonable accommodation: Ability to sit and stand for extended periods throughout the workdayAbility to use a computer and phone systems for extended periodsAbility to move throughout the studio and assist patients as neededOccasional lifting or movement of office supplies up to 25 poundsAbility to communicate effectively with patients and team members in person and via technologyReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.What We OfferWe believe taking care of people starts with taking care of our own. Here's how we've got you covered at Tend:Time to Recharge - Enjoy Paid Time Off (PTO) - because rest is productive.Health Comes First - Medical, dental, and vision insurance - plus our own Dental Wellness Program.Plan for the Future - 401(k) plan to help you grow your nest egg.Learning & Development - Ongoing training, mentorship, and growth opportunities.Peace of Mind - Life & AD&D insurance, disability coverage, and health advocacy resources.Smart Spending Options - FSAs, HSAs, and pre-tax transit and parking benefits.Support, When You Need It - Employee Assistance Program (EAP) and other resources for personal well-being.Pay Range$24-$28 USDThe Tend DifferenceThe highest standard of care, anywhere.At Tend, you'll work alongside esteemed clinical leaders and experience-obsessed colleagues to deliver care that's not only top-tier - it's unforgettable. With access to advanced technology and thoughtfully designed studios, you'll help create dental experiences that patients actually look forward to. Our hospitality-driven approach makes every visit feel personal, warm, and empowering.A top-tier clinical team who puts patients first.We value science over sales and lead with empathy, transparency, and integrity. There are no production quotas here - just a shared commitment to doing what's right for our patients. We foster a collaborative, inclusive culture where team members go the extra mile for each other and for every patient who walks through our doors.Innovate Dentistry. Tend to Others. Grow Together.Tend is redefining what it means to grow a career in dentistry. We offer a modern, patient-first environment backed by cutting-edge tools and systems, industry-leading compensation and benefits, and robust opportunities for continuing education and professional development. Whether you're clinical or corporate, you'll be part of something meaningful - and surrounded by people who care.Tend is an Equal Opportunity Employer.We're committed to fostering a workplace where everyone feels seen, heard, and supported. Tend does not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.Legal and Compliance Notice:Tend complies with all applicable federal, state, and local laws governing nondiscrimination, equal employment opportunity, pay transparency, and other employment-related requirements. Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.Your privacy matters.To learn more about how we collect, use, and protect your information, please review our privacy policy here.