Technical Support Specialist - Cloud Services
Position: Cloud Support TechnicianLocation: Remote (Work from Home)Pay Rate: $19.23-$24.03/hr (depending on experience)Job Type: Temp-to-HireSchedule: Monday-Friday, 8:00 AM - 5:00 PMTraining: Initial training with a senior team member (may require a few days onsite in Plano, TX)Job ResponsibilitiesAs a Cloud Support Technician, you will play a key role in providing exceptional technical support to business customers.Your responsibilities will include:-Answering inbound calls and assisting customers with technical issues.-Troubleshooting system and connectivity problems.-Supporting VoIP (internet phone) systems.-Assisting with system programming and updates.-Uploading software remotely when needed.-Escalating complex issues to management.-Documenting all calls and updates in the system.-Collaborating with the team to deliver excellent customer support.RequirementsTo succeed in this role, you should meet the following qualifications:Experience:-At least 2 years of experience in IT support or help desk roles.-2 years of experience supporting VoIP technologies.-1 year of experience working with data networks.-Experience working with high-touch, premier customer accounts is preferred.Skills:-Strong troubleshooting and problem-solving abilities.-Comfortable taking calls and assisting customers.-Ability to document work and manage multiple tasks effectively.Preferred:-Experience with VoIP technologies and data networks.-Experience working with business customers.Additional Duties:-Input all daily calls received into the database.-Perform any duties prescribed by management as needed.Why Join Us?This is an excellent opportunity to grow your career in IT support while working remotely.You'll receive hands-on training and have the chance to work with a collaborative team dedicated to providing top-notch customer service.Ready to Apply?If you meet the qualifications and are excited about this opportunity, we'd love to hear from you!Equal Opportunity Employer / Disabled / Protected VeteransThe Know Your Rights poster is available here:https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdfThe pay transparency policy is available here:https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdfFor temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf