IT Technical Support Specialist

Responsibilities: Serve as the on-site point of contact for any technical concerns Investigate and resolve user assistance requests Document user assistance requests, as well as resolution steps Maintain user and troubleshooting documentation Dispatch issues that cannot be resolved immediately to the appropriate team Test new application features and provide feedback to developers Attend scheduled meetings Advise management about improvements or risks concerning technical systems Qualifications: Well-versed in a wide range of technologies: Microsoft products, including Windows 11, Office with Access Ethernet, Wi-Fi and network connectivity in general Hardware including PC, tablets and printers Willingness to learn and improve Capable of explaining complex topics as simply as possible in both written or spoken communications Comfortable assisting others in person, over telephone and via screen sharing applications Ability to prioritize and efficiently manage several tasks Salary commensurate with experience - entry level encouraged to apply Job Type: Full-time Pay: From $40,000.00 per year Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Work Location: In person