Public Safety Agent - Part-Time

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues.The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!THE ROLEThe Public Safety Agent participates in the day-to-day functions of securing, directing, and promoting security and public safety in the Greater Columbus Convention Center. The Campus includes 4 Parking Areas, 2 food courts, 4 exhibit halls, 6 ballrooms, more than 50 meeting rooms within 2 million square feet of space. You will be called upon to greet guests as they arrive, check bags and perform visual checks of guests, manage crowds, secure doors and monitor specific locations throughout the venue, and act as roving or posted security. As the "eyes and ears" of the building, you are expected to keep a close watch on the crowd and intervene in situations when appropriate and call for assistance when it is needed. You are on the "front line" and will experience the excitement and energy of the event. Assists in event related activity as required.ESSENTIAL DUTES AND RESPONSIBILITIESGreet guests as they enter and leave the facilitiesAnswer questions; resolve complaints, and give directionsEnforce venue policies and proceduresReport suspicious activity and violations of campus policyRespond to guest conflicts, medical situations, and other incidentsProvide crowd management and assist with crowd movementSecure locations and prohibit access to unauthorized individualsChallenge unauthorized personnel in restricted areasFollow established code of conduct and safety proceduresProvide exceptional service to all patronsPerforms regular and routine security rounds of the campus; noting and correcting unsafe or insecure conditions, and takes further and immediate action to correct conditions as neededComplete detailed reports on activity during shiftComplete Written Incident reportsDirect visitors, deliveries and related personnel to proper areas, notifies related departments of visitor/delivery arrival/departureOperate and monitor computerized fire alarm system and surveillance cameraOperate company vehicle to transports employees or patrons around campusTake appropriate action in the event of an emergencyMust have the ability to interact with guests in a friendly, courteous and polite manner. This will include initiating contact with guests within 10 feet - i.e. smiling, saying "Good Day" or offering assistance when needed.Must feel comfortable when around large groups or speaking to a guest, as neededUnderstands the importance of providing customer service and in understanding of "The Magic is in the Details"All other duties and responsibilities as assigned QUALIFICATIONS Surveillance (CCTV) Skills, preferred but not requiredWorking knowledge of Security and Public Safety functionsCustomer Service TechniquesFire Alarm SystemBasic Knowledge of Microsoft Office ApplicationsMust be able to use a Two-Way radio at all timesMust maintain a professional appearance at all timesMust be able to keep information confidentialValid State driver's LicenseMust be able to pass Background checkRequired upon hire or within 120 days of hire if not certified NIMS ICS 100NIMS ICS 700CPR, First Aid, AED (maintain through employment)Obtain security license under the Ohio Department of Public Safety (maintain through employment)EDUCATION AND/OR EXPERIENCEPrevious experience as a Security officer. Law enforcement, Military, Fire, or Emergency Medical Service background preferred; but not required.SKILLS AND ABILITIESMust possess oral and written communication skills and be able to follow instructions; able to qualify under existing state security guidelines; physical ability to walk, climb steps, stand/walk for up to 8 hours; must be fluent in English language; must be willing and able to work with a wide variety of individuals from varying socioeconomic backgrounds; attention to detail; conflict resolution skills preferred.PHYSICAL DEMANDSThis position requires mobility. Position requires prolonged periods of standing on, and walking. Ability to go up and down stairs. Occasional bending and stooping. Frequent talking and hearing.Ability to lift to fifty pounds. Indoor and outdoor environment with exposure to loud noise, heat, and cold.NOTE:The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.TO APPLY:Visit: www.columbusconventions.com/employmentGreater Columbus Convention CenterAttn: Human Resources400 N High StreetColumbus, Ohio 43125PHONE: 614-827-2608FAX: 614-827-2537