Customer Service Representative

SUMMARY This role focuses on delivering high-quality customer service while supporting both domestic and international order fulfillment. The position plays a key part in coordinating logistics across multiple transportation methods, ensuring accurate order processing, and maintaining strong communication with internal teams and external partners. The ideal candidate will help drive efficient operations, improve processes, and contribute to overall customer satisfaction and business growth.RESPONSIBILITIES Oversee order processing, including entry, tracking, and invoicing for customer transactions Coordinate shipments across various modes such as ground, rail, air, and ocean freight Ensure timely and accurate execution of deliveries while meeting customer expectations Collaborate with cross-functional teams including sales, logistics, finance, and third-party providers to support smooth operations Monitor shipment progress and proactively address any delays or service issues Maintain accurate documentation for domestic and international shipments, ensuring compliance with regulatory requirements Support billing accuracy and assist with financial processes related to orders and consignment inventory Communicate shipment updates and resolve inquiries to maintain a high level of customer satisfaction Identify opportunities for process improvements and contribute to operational enhancement initiatives Build and maintain strong professional relationships with both internal stakeholders and external partnersQUALIFICATIONS Bachelor’s degree OR high school diploma with additional education and at least 3 years of relevant customer service experience Experience with ERP systems (SAP preferred) and strong proficiency in Microsoft Office tools Ability to manage multiple priorities and work effectively in a fast-paced environment Strong organizational skills with attention to detail and accuracy Effective communication and interpersonal skills, with a customer-focused mindset Ability to collaborate across teams and build professional relationships Commercial awareness and problem-solving capability Fluency in English; additional language skills are a plusBENEFITS Opportunity to work in a dynamic, global environment with exposure to international logistics and operations Hands-on experience with cross-functional teams, enhancing both operational and communication skills Career growth potential through involvement in process improvement initiatives and projects Development of expertise in supply chain, customer service, and international trade operations Stable and engaging role with a strong focus on professional development and continuous learning