Salesforce Solution Architect_ Fulltime

Job Description:15-20 years of total IT work experience in working with US based customers with good understanding of Salesforce and Data related deliveries, HLS domain is good to haveShould be located in Chicago area and willing to work out of the customer officeLiaison with customer sponsor/ stakeholders for delivery, relations and customer expectation management with proven customer centricityManaging the overall account governance including customer feedback, escalations, risks, issues, dependencies, etc. Background in SF deliveries with good understanding of SF ecosystem thereby able to influence innovationsAdept at working with Sales and other stakeholders and supporting pre-sales as well as growth opportunitiesUnderstand various account planning techniques such as V2MOM, SWOT, Account plans, etc. Participating/ conducting the weekly/ monthly and quarterly governance meetingsWorking closely with the onshore and offshore team to ensure delivery are completed on schedule and qualityShould have delivered transformation programs as well as Service programs, both in Fixed Price as well as TnM modelUnderstands the various commercial and service models of engagementsEnsuring the overall compliance in terms of SOW, Billing, Compliance etc.Background in various types of delivery processes (Agile, Waterfall, Iterative) with proven track record of process improvementsBackground in Healthcare, Life science is good to have.