Assistant Community Manager

Job Description Job Title: Assistant Community ManagerEmployment Status: Full-Time, Non-ExemptDepartment: Multifamily HousingWork Schedule: Monday – Friday, 8:30 AM – 5:00 PM (occasional evenings, weekends, and holidays as needed)Position SummaryAs an Assistant Community Manager, you play a key role in creating a welcoming, well-managed community where residents feel valued and at home. In partnership with the Community Manager, you'll help ensure the property operates smoothly, residents receive exceptional service, and the community thrives both operationally and financially. This role is perfect for someone who enjoys working with people, solving problems, and making a positive impact every day.Key ResponsibilitiesSupport the Community Manager in daily operations and implementation of community policies and proceduresHelp manage property performance in alignment with financial goals and budget expectationsAssist with marketing efforts and help place qualified residents through effective screening and underwritingGreet and tour prospective residents, showcasing the community with professionalism and enthusiasmBuild positive relationships with residents by responding to requests promptly, respectfully, and effectivelyMonitor lease compliance and address concerns with professionalism and careSupport rent collection processes and ensure accurate, timely documentationPrepare and manage work orders to ensure maintenance needs are addressed quicklyMaintain accurate records in Propertyware, including move-ins and move-outsAssist with weekly reporting, including inventory updatesCoordinate move-out processes, including inspections, vendor coordination, and unit readinessCollaborate with leasing teams to ensure smooth and organized move-insStay up to date with Fair Housing regulations (training required every 2 years)Regularly walk the property and units to ensure quality standards are maintainedAdditional ResponsibilitiesAssist with light maintenance tasks when neededSupport team members and take on additional duties as assignedWhat We're Looking ForA passion for customer service and creating positive resident experiencesPrevious experience in customer service required; property management, hospitality, or related experience preferredStrong communication skills with the ability to connect with a diverse range of peopleExcellent problem-solving abilities and a proactive mindsetHighly organized and detail-orientedComfortable using Microsoft Office (Word, Excel) and property management softwareCollege degree or equivalent experience preferredMust be bilingual (Spanish & English)Physical & Work RequirementsAbility to walk the property, including stairs, and inspect units regularlyFrequent use of computers and phonesAbility to lift up to 50 pounds unassisted as neededReliable attendance and flexibility to support business needsOur CommitmentWe believe in making a positive impact in the lives of our residents, team members, and communities. As part of our team, you'll contribute to a supportive environment where service, teamwork, and growth are valued every day.