Language Access Specialist Spanish (Operations, Scheduling & Client Services)

Language Access Specialist Spanish (Operations, Scheduling & Client Services)Universal Language Service, Inc. King, Pierce, and Snohomish Counties, WAFull-Time & Part-Time Positions AvailableEarn $5,000$6,400+ per month (W-2 employee + bonuses + consistent full-time work)Join Universal Language Service, Inc. in a hybrid role combining scheduling, client support, and outreach operations.Position OverviewUniversal Language Service, Inc. is seeking a bilingual Language Access Specialist Spanish to join our team in a W-2 employee role that integrates scheduling and outreach operations with client support and language services.In this role, you will support coordination of services, communicate with clients, and contribute to consistent, high-quality service delivery across healthcare and public sector environments.This is a stable opportunity with consistent work, performance-based earnings, and long-term career growth into operations and leadership roles.Work Location RequirementsWork is performed at the Bellevue, WA corporate office or additional locations across King, Pierce, or Snohomish CountiesWork schedule is based on operational needsTypical schedule: MondayFriday, 8:00 AM 5:00 PMAdditional scheduling options include 24/7 coverage, evenings, weekends, and part-time opportunitiesWork from home / remote work is not permitted for this positionEmployment & CompensationEmployment Type: W-2 Employee (not contractor)Schedule: Full-Time and Part-Time AvailableBase Pay: $23.00 $25.00 per hour + bonusesPerformance Bonuses (Monthly Earnings Upside)In addition to hourly pay, earn performance-based bonuses tied to reliability, scheduling contribution, and client support:Reliability & Attendance: $250 $500/monthFill Rate & Scheduling Contribution: $250 $550/monthUtilization & Productivity: $300 $700/monthClient Engagement & Support Activities: $150 $350/monthHigh-Demand Coverage: $30 $80 per priority assignmentTotal Bonus Potential: $1,000 $2,100+ per monthKey ResponsibilitiesOperations & SchedulingSupport scheduling and coordination of services to ensure full coverageConfirm availability and help reduce unfilled assignmentsAssist with onboarding coordination and readinessContribute to achieving operational performance targetsClient Support & OutreachConduct outbound calls and emails (appointment reminders, confirmations, follow-ups)Provide administrative and coordination supportMaintain professional communication and resolve service issues as neededLanguage Access SupportProvide Spanish language support across in-person, phone (OPI), and video (VRI) settings as part of service deliveryPerformance ContributionMaintain high reliability and participation in assignmentsSupport performance goals and reduce service gapsContribute to overall operational efficiencyQualificationsFluent in English and SpanishExperience in interpreting, healthcare support, or customer-facing roles preferredActive DSHS Medical Interpreter Recognition and/or national certification is requiredStrong communication and organizational skillsComfortable with scheduling systems and communication platformsBasic knowledge of Microsoft programs (e.g., Word, Excel, Outlook)Typing speed of at least 35 words per minuteProfessional and dependableBenefitsMedical, Dental, and Vision InsurancePaid Time Off (PTO) and Paid Sick LeaveVacations and Holiday Pay401(k) with potential employer contributionPaid training and onboardingOngoing professional developmentCareer growth opportunities into operations and leadershipAbout Universal Language Service, Inc.Universal Language Service, Inc. is a Bellevue-based language access provider delivering onsite, phone, and video services to healthcare systems, government agencies, and social service organizations.We combine technology, operations, and a highly qualified workforce to deliver reliable, compliant, and high-quality language access solutions.How to ApplyApply directly through Indeed or submit your application through our website.