Senior Operations Program Manager

Senior Manager, Operations & Program Management$115,000 - $140,000 plus bonus (10%)New York City (onsite)Full-TimeWe’re partnering with a leading global real estate platform to hire a Senior Manager, Operations & Program Management to support the growth of a premium flexible workspace product across a high-quality portfolio.This is a high-impact role sitting at the intersection of operations, project delivery, and customer experience, ideal for someone who thrives in fast-paced, multi-stakeholder environments and enjoys building scalable systems from the ground up.The OpportunityYou’ll act as the central connector across multiple internal teams, including leasing, property operations, design & construction, technology, and asset management, while driving the successful rollout and ongoing optimization of flexible workspace offerings.This role blends strategy and execution, with responsibility for everything from process design and stakeholder alignment to project delivery and operational scaling.Key ResponsibilitiesCross-Functional LeadershipAct as the primary point of coordination across internal teams and external partnersDrive alignment across leasing, operations, design, and technology functionsSupport change management and ensure teams remain aligned to evolving prioritiesLeasing & Customer DeliveryPartner closely with leasing teams to support deal execution, renewals, and expirationsOversee operational requirements tied to active dealsManage client-facing coordination related to space delivery and readinessProject & Program ManagementLead workspace build-outs, conversions, and refresh projects from concept through deliveryManage timelines, budgets, risks, and stakeholder communicationCoordinate internal teams and external vendors to ensure consistent executionGrowth & ExpansionSupport expansion strategy across the portfolio, including launching new locations or productsEvaluate existing infrastructure and define scalable best practicesContribute to new product development across workspace, services, and technologyBudgeting & SystemsDevelop and manage project budgets using forecasts, proposals, and actualsTrack deals, projects, and inventory across internal systems and dashboardsImprove visibility and reporting across teams through better data intergrationProcess & SOP DevelopmentBuild and refine standard operating procedures and playbooksDefine roles, responsibilities, and workflows across teamsContinuously improve processes based on operational learningsVendor ManagementManage relationships with vendors across workspace services, technology, and fit outOversee scopes of work, timelines, and service deliveryAct as escalation point for vendor-related issuesWhat We’re Looking For3–6+ years’ experience in operations, project management, or similar rolesProven ability to manage multiple projects and stakeholders simultaneouslyStrong financial and commercial awareness, including budget managementExperience in customer-facing environments (hospitality, real estate, or similar is a plus)Highly organized, with strong communication and stakeholder management skillsComfortable working with data, systems, and project tracking toolsAbility to bring structure to ambiguity and drive initiatives forwardWhy This Role?Opportunity to help scale a premium flexible workspace platformExposure to complex, multi-site projects within a high-quality real estate portfolioStrong mix of strategic influence and hands-on executionHighly collaborative, cross-functional environment