Practice Operations

Welcome to Cherry Health - video about Cherry HealthOverview Of PositionResponsible for setting the direction for multiple sites within Grand Rapids, for provision of professional, quality clinical services and creating a team environment that ensures high quality care. Provide oversight for all operational requirements at assigned location(s), including but not limited to staffing, safety, and ensuring compliance with all organizational, governmental and accrediting body requirements.Must adhere to the organizational Policies, Procedures, Code of Ethics, and all licensing and accreditation standards of the position. Must represent the organization’s Mission in all actions and communications.Essential Duties And ResponsibilitiesDemonstrate leadership and management skills that foster a culture of high performance.Model and communicate key values in a way that supports Cherry Health’s mission.create scheduled staff hours of work, priorities, and assignments to ensure efficient operation, based on workload.Direct, supervise, train, evaluate competencies. Provide coaching consistently, promptly and appropriately to all site staffRegularly hold meetings to communicate organizational initiatives and updates to staff.Assist in the development and monitoring of department/program budget.In collaboration with clinical and operations leadership, implement and measure continuous quality improvement programs and activities.Conduct quality assurance activities through reviews, meetings, reports and observation of results, according to professional practice standards and regulatory compliance.Identify and remediate all health and safety concerns at assigned location(s).Review risk management and ensure a safe environment for patients and staff, Collaborate with medical leadership to drive productivity expectations and maximize efficient operations of clinic(s).Collaborate with community partners to provide resources to clients served by the organization.Coordinate interdisciplinary planning to meet patient care and health service objectives.Participate in planning and coordinating emergency preparedness plans.Other duties as assigned.Skills / Knowledge / AbilitiesStrong interpersonal verbal, non-verbal and written communication skills. Ability to exhibit professionalism when interacting with patients, providers, staff and external partners.Self-motivated with strong organizational and time management skillsAbility to identify problems, think logically, and devise practical solutions.Proficiency with Microsoft Office Suite, and experience with EMR/EHR platforms. Understanding of policies, procedures and operations of a health care practice.Willingness to work outside of normal business hours if needed.Ability to work autonomously with limited supervision.Basic Life Support/CPR training according to requirements of license or certification.Working knowledge and awareness of state and federal requirements and codes governing treatment.CompetenciesLeadershipCommunications & Relationship ManagementBusiness AcumenCustomer ServiceCollaborationIntegrityRespectProfessionalismLearningEducation / Licenses / CertificatesBachelor’s Degree in health administration, business, a clinical specialty or a related field is required. A valid RN license in the state of Michigan is preferred.ExperienceSeven to ten years experience in a medical or behavioral health clinic is required, with a minimum of five years in a supervisory or management role.An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job listed above.Physical RequirementsPossible exposure to patients/clients with illnesses and/or infections. Frequent telephone and computer use, requiring manual dexterity for writing and computer use. Sitting, standing or walking for extended periods of time. Specific vision abilities required by this job may include close vision, distance vision, and ability to adjust focus. May require bending, squatting, or kneeling and lifting up to 50 pounds. Use of Personal Protective Equipment (PPE) as required.Client Population ServedMay serve all populationsWho We AreCherry Health, Michigan’s largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, residential re-entry services, school-based health centers and more.Our MissionCherry Health improves the health and wellness of individuals by providing comprehensive primary and behavioral health care while encouraging access by those who are underserved.Our VisionOur community will be healthier because we will seek out and welcome those who need our services. All will be treated as family with integrated, coordinated care to improve health and personal well-being.Our ValuesCollaboration – Support the Cherry Health mission by encouraging teamwork to accomplish organizational goals.Customer Service – Serve internal and external customers in a welcoming manner with compassionate care.Innovation – Embrace creativity to improve patient care and workplace efficiency while remaining curious and open to learning.Integrity – Uphold the highest ethical standards by being honest and trustworthy.Professionalism – Create a positive work environment where we care accountable for our decision, our action and the results.BenefitsCherry Health has excellent benefit offerings dependent on employment status. Check out a sample of the benefits available to our team members below!Loan repayment through the NHSC and Michigan State Loan Repayment Program for select rolesMedical, Dental and Vision Insurance for you and your familyGenerous Paid Time Off benefit – 4 weeks per year for full timePaid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5% MET and MESP 529 Savings PlansPet Insurance!Employee Assistance Program Our policy is to offer all employees and applicants for employment equal opportunity without regard to race, color, religion, gender, national origin, age, disability, genetic information, marital status, height, weight, sexual orientation, gender identity, or status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected category.