Customer Success Coordinator

Phoenix, AZ | Full-TimeAbout The PositionWe’re looking for a proactive and customer-focused Customer Success Coordinator to support customers throughout their relationship with our company.You’ll serve as a consistent point of contact for customers, helping with onboarding, answering questions, coordinating account needs, and ensuring they receive timely and effective support. You’ll also work closely with internal teams to resolve issues, organize customer information, and maintain a positive experience from initial setup through ongoing service.What You’ll DoSupport customers throughout onboarding and ongoing account activityServe as a primary point of contact for customer questions and requestsGuide new customers through setup, activation, and available servicesLearn individual customer needs, goals, and preferencesProvide clear information about products, services, features, and account optionsConduct customer follow-ups and check-insHelp resolve routine customer concerns and coordinate more complex requests with internal teamsMaintain accurate customer profiles, account notes, and interaction historyUpdate customer information and activity within CRM systemsMonitor open requests and ensure appropriate follow-throughCoordinate with sales, operations, and customer service teams on account needsGather customer feedback and communicate relevant insights internallyIdentify customers who may need additional assistance or informationHelp maintain consistent communication throughout the customer lifecycleSupport initiatives designed to improve customer satisfaction and retentionWhat We’re Looking ForStrong verbal and written communication skillsFriendly, professional, and customer-focused approachExcellent organization and follow-throughAbility to manage multiple customer accounts, questions, and prioritiesStrong listening and problem-solving skillsComfortable building ongoing relationships with customersAbility to work collaboratively with different departmentsDetail-oriented and dependableComfortable learning CRM platforms and other customer management systemsPrevious experience in customer success, account management, client services, customer service, sales support, hospitality, or another customer-facing role is helpful but not required.What We OfferCompetitive compensation with performance-based bonus opportunitiesPaid training and ongoing supportFull-time scheduleCollaborative and customer-focused team environmentOpportunities for advancement within Customer Success, Account Management, Client Services, and OperationsSupporting Customers From Start to FinishThe Customer Success Coordinator helps ensure customers have a reliable point of contact throughout their experience with our company. You’ll combine relationship management, account support, communication, and problem-solving to help customers receive the service and support they need.Skills: strategic conversations,relationship management,cross-functional collaboration,customer engagement,crm,saas,customer satisfaction,upselling,communication skills,crm tools,product training,goal-oriented,communication,sales,renewal conversations,training,renewal,consultative mindset,client retention,customer health tracking,customer,saas experience,upsell,hubspot,salesforce,product adoption,renewal management,kpi management,revenue,onboarding,sales collaboration,customer success,consultative approach,customer success platforms