Mobility Help Desk Support

Company DescriptionTeleSource, Inc. was founded in 1996 to address common complaints that Fortune 500 companies were experiencing with telecommunication expenses and billing disputes. With a vision to revolutionize the telecommunication industry, TeleSource provides innovative solutions and superior customer service. The company offers comprehensive analysis, efficient expense management, and project management efficiencies to help clients achieve their business goals.Role DescriptionThis full-time on-site role at TeleSource, Inc. in Cornelius, NC, is for a Mobility Help Desk Support. The role involves providing technical support, troubleshooting, and application support to end users on mobile devices. Help desk is open from 7:00am - 8:00pm Monday - Friday.Applicant must have flexible availability during those hours.QualificationsProven track record of outstanding customer serviceTechnical Support and Troubleshooting skillsExperience/Knowledge of mobile devices and mobile operating systems (iOS, android, etc.)Help Desk Support and Customer Support skillsExcellent communication and interpersonal abilitiesStrong problem-solving skillsDetail oriented and able to efficiently notate procedures and processes.