Resident Services Coordinator II - Vista Alegre

At Mercy Housing, we’re more than just a place to work, we’re part of a movement. We’re working to change how low-income housing is built and supported, helping people and families live better lives. Every day, we show our values of Respect, Justice, and Mercy in how we treat our residents, partners, and each other.The Resident Services Coordinator II plays a key role in helping residents thrive. You will lead on-site programs, track outcomes, and connect residents with the resources they need to remain stable and successful. You’ll identify barriers, create pathways to services, and build strong partnerships with community organizations that bring programs, support, and visibility to the property. When needed, you may provide direct support to residents and collaborate closely with teammates to promote resident stability.This is an on-site position. Vista Alegre is an affordable housing community for seniors in Glendale, AZ. The ideal candidate will have social services experience and experience connecting individuals with resources.Pay: $21.21-23.50/hour, dependent on experience.BenefitsSeveral Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays. 403b + match Early close Fridays (3 paid hours each Friday) Early close prior to a holiday (3 paid hours) Paid Time off between Christmas and New Year's Holiday Paid Volunteer Time Paid Parental Leave and Care Giver Leave Paid Life Insurance Free Employee Assistance Plan Free Basic DentalPet Insurance optionsDutiesCollect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way. Maintain all reporting requirements set by funding and/or government agencies.Evaluate outcomes of programs and services delivered on a regular basis as required.Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.Other duties as assigned. Minimum QualificationsHigh School Diploma or equivalent.Two (2) years of experience in community development, social services, or related field.Preferred QualificationsTwo (2) years experience working with individuals with mental health issues.Two (2) years working with senior and developmentally disabled populations.Bachelor’s Degree in a related field.Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.Knowledge And SkillsWork collaboratively with others in a team environment, respecting the perspectives and contributions of others.Demonstrate a high level of verbal, writing, and listening skills.Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).Maintain confidentiality and to obtain appropriate release of information as necessary. Able to work with people with mental health, disability, substance abuse, legal, and financial issues.Working Conditions And Physical RequirementsPhysical: Must be able to push/pull object less than 30 pounds, walk, climb stairs and enter/exit buildings that are under construction, occasionally, without normal ingress/egress available.Sensory: Ability to read fine print on documents. Able to speak clearly and make self-understood, while also understanding others using the English language.Cognitive: Ability to understand and relate to concepts behind specific ideas and remember multiple tasks/assignments given to others over a period of days. Able to concentrate on moderate detail in both office and field with moderate interruption. Able to attend task/function for more than 60 minutes at a time.Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records