Field Technician

About CourserCourser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.Field TechnicianThe Field Technician is responsible for installing, troubleshooting, and repairing equipment or systems at customer locations. This role involves on-site visits to perform diagnostics, maintenance, and upgrades, often requiring technical knowledge and hands-on skills. The ideal candidate will have excellent problem-solving abilities, strong customer service skills, and a solid understanding of the equipment or systems they work with.Key Responsibilities:Install, configure, and test network and hardware equipment or systems at customer sites according to company guidelines and specificationsEnsure proper functioning of equipment post-installation and provide initial training to users if necessaryCoordinate with clients to schedule installation and resolve any access or technical setup issuesDiagnose technical issues in the field, using testing equipment and diagnostic tools to identify and resolve problemsPerform repairs and adjust equipment as needed, ensuring operational efficiencyDocument issues, repairs, and solutions clearly to maintain accurate records of service historyConduct routine maintenance on equipment and systems, identifying potential issues before they result in major breakdownsReplace worn parts, clean equipment, and perform calibrations to prolong equipment lifeProvide customers with recommendations for care and maintenance to help them maintain optimal equipment performanceCommunicate effectively with customers, explaining service work performed and answering any questions they may haveProvide clear and professional support, maintaining a high standard of customer service at all timesAddress customer concerns and feedback promptly and professionallyComplete detailed service reports and maintain documentation for all installations, maintenance, and repairsUpdate records in company systems, noting parts used, time taken, and any other relevant informationReport back to supervisors or the technical support team on recurring issues and recommend potential solutionsFollow all safety protocols and guidelines during installations, repairs, and maintenanceEnsure compliance with company standards, industry regulations, and customer requirementsKeep tools, equipment, and vehicle in good condition, performing regular checks and maintenanceKey Qualifications:High school diploma or GED required; technical certification or associate’s degree preferred1+ years of experience in a field technician or similar roleFamiliarity with equipment relevant to the industry (e.g., telecommunications, HVAC, electrical)Proficiency in using diagnostic tools, testing equipment, and computer applicationsValid driver’s license and ability to travel as requiredWhy you’ll love working hereAt Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.Benefit Highlights Competitive benefits package, including medical, dental, vision, and life insurance 401k match Unlimited vacation time* Paid sick time 10 Holidays including your Birthday and a Floating Holiday! Healthy Lifestyle reimbursement Amazon Prime reimbursement 40 Hours for Volunteer Time Paid parental leave Reimbursement for ongoing education and certifications Learning and development programs Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation daysCourser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.Powered by JazzHRxyqEukyI13