Client Care Team Agent - Veterinary Hospice Services

Job DescriptionDo you have a heart for pets and their people and want to apply your customer service and receptionist skills to helping families receive the end-of-life veterinary services they need? Caring Pathways provides pet families with the opportunity to receive compassionate care to help them with the end-of-life stages in the comfort of their homes.The Client Care Team helps pet families through our call center by listening empathetically before suggesting ways we can help with their situation. Client Care Team members explain services, share estimates and schedule appointments leading to our veterinarians visiting homes to help pet families.Our internal call center receives calls from 6 am to 8 pm Mountain time every day of the year, including holidays. The focus of this position is to work from our Centennial office and have job variety, including handling incoming and administrative calls, assisting clients who are picking up memorial packages, and general office organizing and cleaning during typical business hours with some flexibility. This is not a work-from-home position.Required Qualifications:Experience as a call center agent, receptionist, customer service agent, or scheduler.Excellent communication skills (phone, email, instant messaging)High attention to detail in providing estimates and scheduling appointmentsStrong commitment to teamwork and serving othersQuick learner when using new technology and softwareHonesty and compassion in all interactionsCompany DescriptionVeterinary practice specializing in at home hospice and palliative care for pets.Veterinary practice specializing in at home hospice and palliative care for pets.