HVAC Technician

Job Description The HVAC Field Service Expert is responsible for delivering exceptional service,diagnosing heating and cooling issues, presenting solutions, and completing workaccording to Company Standard Operating Procedures (SOPs). This role requiresstrong technical skill, excellent communication, and strict adherence to companyprocesses.This document outlines the core expectations for the role. Additional duties may beassigned as needed.ESSENTIAL DUTIES & RESPONSIBILITIESDAILY EXPECTATIONSProfessionalism & Readiness• Arrive at your scheduled job well groomed, in proper uniform, and ready to WinThe Day by 7:00 AM.• Call your first customer the evening before to confirm the appointment and ensureyou can arrive by 7:00 AM.Check in with dispatch if required. QUALIFICATIONS & REQUIREMENTSValid driver's license with acceptable driving recordHVAC experience required; licensing/certifications as required by state law(Journeyman)Ability to follow detailed SOPs and company processesStrong communication and customer service skillsAbility to lift, carry, and maneuver equipment and materialsProfessional appearance and demeanorCommitment to Company culture of integrity, respect, and excellence CORE COMPETENCIESProfessionalism: Represents Company with pride and integrityTechnical Skill: Accurate diagnostics and quality workmanshipCommunication: Clear, respectful, and consistent with customers and teamProcess Discipline: Follows SOPs, scripts, and company systemsCustomer Experience: Creates a positive, trustworthy service experienceAccountability: Owns results and maintains high personal standardsPHYSICAL REQUIREMENTSAbility to stand, walk, kneel, climb, and lift up to 75 lbsAbility to work in attics, crawlspaces, and confined spacesAbility to work in varying weather conditions