Senior Provider Administrative Assistant, Pediatric Orthopedics

Senior Provider Administrative Assistant, Pediatric OrthopedicsHours: Monday - Friday 8am-4:30pm What You Will Do: The Provider Secretary will be the primary administrative support to assigned providers. Assess customer's needs, meet quality standards for services, and evaluate customer satisfaction. Demonstrate excellent communication skills. Provide quality customer service by answering and making telephone calls. Coordinate various clinical and nonclinical administrative activities of provider's including schedules, lab coats, id badge, etc. Schedule office visits, surgical procedures, and ancillary testing according to practice/organization guidelines. Ensure completion and/or coordination of activities related to patient financial clearance prior to service being rendered including insurance eligibility, medical necessity, and prior authorization activities. Ensure materials are provided for meetings/interviews as necessary in a timely manner and follow up is completed as assigned. Handle a variety of administrative issues with regard to phone calls, always following through to assure all request/complaints/communications are handled in the manner appropriate. Types, transcribes and process correspondence, documents, grant papers, and publications. Coordinates timely submission of grant papers and publications. Completes correspondence &/or administrative paperwork. Performs advanced tasks for department (i.e. denial management, SSI, iprocurement, etc) Takes all dictations for letters of recommendation for medical students, residents, fellows, attending staff, and past colleagues. Provides training to newly hired secretaries and provides additional support for current secretaries as needed. Provide clinical support to various onsite locations as needed. Supports the onboarding process of new providers to the department/division. Performs general office duties and provides back up support for other staff as needed. Other departmental duties may be assigned as needed. Additional Responsibilities: Performs other duties as assigned. Complies with all policies and standards. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Qualifications: Education: High School Equivalent / GED (Required) and Associate's Degree (Preferred) Work Experience: 3+ years secretarial experience (preferably with at least 1 year previous administrative/secretarial support of a provider or provider practice) (Required) and Experience with demonstrated problem solving ability (Required) Knowledge, Skills, & Abilities: Medical terminology (Required proficiency) Proven ability to successfully manage multiple tasks simultaneously (Required proficiency) Computer skills in a Windows environment (Required proficiency) Demonstrate proficient verbal and written communication skills (Required proficiency) Ability to organize and prioritize workload to achieve expected outcomes (Required proficiency) Intermediate knowledge of office equipment (Required proficiency) Intermediate computer skills in Windows environment (Required proficiency) Excellent verbal & written communication skills (Required proficiency) Experience in customer service environment (Required proficiency) Excellent Organizational skills (Required proficiency) Excel, PowerPoint, Microsoft Word and Outlook, Google documents and teams (Required proficiency) Physical Demands: Standing Occasionally Walking Occasionally Sitting Constantly Lifting Rarely up to 20 lbs Carrying Rarely up to 20 lbs Pushing Rarely up to 20 lbs Pulling Rarely up to 20 lbs Climbing Rarely up to 20 lbs Balancing Rarely Stooping Rarely Kneeling Rarely Crouching Rarely Crawling Rarely Reaching Rarely Handling Occasionally Grasping Occasionally Feeling Rarely Talking Constantly Hearing Constantly Repetitive Motions Frequently Eye/Hand/Foot Coordination Frequently Travel Requirements: 10% Primary Location: United States-Ohio-Cleveland Work Locations: 11100 Euclid Avenue Cleveland 44106 Job: Administrative Support Organization: Specialty_Care_UHMSO Schedule: Full-time Employee Status: Regular Shift: Days Job Type: Standard Job Level: Professional Travel: Yes, 10 % of the Time Remote Work: No Job Posting: Apr 28, 2026, 6:27:17 PM