AWS Connect Engineer

Position Title: AWS Connect Engineer / Infrastructure Engineer (AWS Connect)Location: Westerville, OH (5 days onsite)Duration: ContractJob SummaryWe are seeking a skilled AWS Amazon Connect Engineer to support a large-scale infrastructure migration within the telecom domain. The role involves hands-on development, automation, and migration of Amazon Connect environments, with a strong focus on scripting, cloud services, and IVR systems. The ideal candidate will contribute to migrating Amazon Connect instances within enterprise ecosystems (e.g., financial services environments) while ensuring high availability and scalability.Key ResponsibilitiesDesign, develop, and support Amazon Connect solutions Participate in migration of Amazon Connect instances across environments Build and manage Contact Flows, CCP, routing profiles, and queues Develop and maintain AWS-based backend integrations using: Lambda S3 DynamoDB CloudWatch Write and maintain automation scripts using Python and/or Node.js Implement Infrastructure as Code (IaC) for provisioning and deployment Support CI/CD pipelines and DevOps practices Work on IVR systems, especially workforce-related solutions Monitor system performance and troubleshoot complex issues Follow ITIL processes and manage incidents via service desk tools Collaborate with cross-functional teams and provide technical guidance Must Have Skills2–3 years of relevant experience Strong expertise in Amazon Connect (AWS) Experience working as an AWS Cloud Architect / Engineer Hands-on experience with: AWS Lambda S3 DynamoDB CloudWatch Contact Flows Strong scripting and automation skills Experience with Infrastructure as Code (IaC) tools Familiarity with CI/CD pipelines and DevOps practices