Regional Beverage Trainer & Technical Liaison

Maman - Regional Beverage Trainer & Technical Liaison maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall & benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads & sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, we're able to help celebrate customers & make new beautiful memories. in september 2021, maman founders elisa marshall & benjamin sormonte released the highly anticipated maman: the cookbook.our ideal candidate is an extremely organized and detail-oriented beverage professional who has extensive experience in nyc cafe culture. you are passionate about food and beverage trends and take pride in your craft, sharing your expertise through training and mentorship. you are a natural problem solver who enjoys meeting new people in the field and building dynamic teams with flawless beverage execution.Position SummaryThe Regional Beverage Trainer & Technical Liaison plays a key role in supporting the operational excellence of maman's 29+ NYC locations. This position combines hands-on training, technical troubleshooting, inventory coordination, and operational support for the beverage program. Working out of the Greenpoint Coffee Lab, maman HQ and in store, this role partners with the Beverage Director and Beverage Team to train baristas and new hires, coordinate equipment maintenance, manage beverage-related inventory and supplies, and support new store openings. The ideal candidate is highly organized, technically capable, and passionate about coffee and café culture, with the ability to communicate effectively across teams and respond quickly to operational needs in the field.Essential ResponsibilitiesTraining & EducationPlan, schedule, and lead NYC-based barista training sessions at the Greenpoint Coffee Lab for multiple role levels, including new baristas, assistant managers, store managers, and regional directors - tailored specifically for each positionWork with the Beverage Team to develop and maintain a training scheduling system, including follow-ups and progress reports for store managers and regional directorsAssist in the creation of training materials, including internal training videos and documentation for new menus, beverage launches, and operational standardsSupport seasonal menu launches and new beverage program rollouts across NYC locationsNew Store OpeningsAssist the Beverage Director and New Store Opening (NSO) team with NYC-based store launchesSchedule, prepare and distribute NSO kits, packaging and dispatching of items to new locations in advance of openingsWork on site for the pre-opening week and into the first 1-2 weeks of the opening to oversee the barista team on siteFollow up as needed to ensure maman standards are upheldTechnical Support & Equipment CoordinationServe as the first technical responder for beverage equipment issues - know when to handle in house and when to escalate to coffee service partners for technical supportTroubleshoot issues with store team via electronic communication or through in-person visits as neededMaintain communication between store teams, technicians, and the Beverage Team regarding equipment issues and solutionsAssist Beverage Team with supplying NYC stores with any new tools or technology needed to achieve a new seasonal menu or new beverage product launchManage stock of beverage-related small wares and replacement parts, coordinating the dispatch of supplies to NYC stores through drivers at least twice per week based on store requestsOversee NYC-wide water filtration purchasing and management across 29+ store locationsMaintain sufficient inventory of all filter variations and related supplies for dispatchAdministration & CommunicationTrack and log ongoing store equipment or operational issues identified through Preventative Maintenance reports, overseeing scheduling of maintenance visits and communicating effectively with in store leaders and Beverage TeamConduct audits of all store weekly recap emails to address and schedule any maintenance or repairs neededKeep clear, timely communication with the Beverage Director, Beverage Team and store teamsPerform basic bookkeeping for beverage department purchases, maintaining organized records related to purchasing, training, maintenance, and store supportRemain flexible and available to assist with duties related to cafe operations or the beverage department as neededBe available for occasional weekend calls related to emergencies or store opening requirementsQualifications & Skills3-5 years of cafe or specialty coffee experience preferredHigh-level barista skills and strong understanding of beverage standards and executionExperience with coffee equipment including basic familiarity with La Marzocco espresso machines and Fetco brewersNYC Food Handlers CertificationExcellent time management, communication, and problem-solving skillsWillingness and ability to travel frequently throughout NYC region, working out of several locations weeklyEnergetic, approachable, adaptable with experience building and training high-performing teamsAbility to lift up to 50 lbs and stand for extended periodsBe prepared to share your latte art or any other relevant materials or certifications with the team!What We OfferAt maman, we're proud to provide a supportive and people-first environment where leaders can thrive and grow. Our Regional Beverage Trainers enjoy:A collaborative culture that values teamwork, initiative, and continuous improvementCompetitive salary and growth opportunities within a fast-growing brandComprehensive healthcare options, 401k and commuter benefitsTwo weeks Paid Time Off and a flexible, supportive work environmentOngoing professional development, training, and opportunities for internal mobilitySweet perks cookies, coffee, and in-store discountsA company culture where we roll up our sleeves, support one another, and celebrate shared successKeep in mind that maman is growing and developing everyday. We all do a little bit of everything & like to roll our sleeves up and get our hands dirty to help a colleague out.