Systems Administrator - Access Services

United StatesSuitability/Public TrustFully remoteIT Infrastructure & Network Engineering & OperationsGovCIO is currently hiring for System Administrator – Access Services to support access services including national active directory, multi-factor authentication, and remote access. The candidate will be responsible for providing support and assistance related to access requests, user authentication, and access control to various IT systems, applications, and resources within the organization. This role involves responding to user queries, troubleshooting access issues, and ensuring the security of the organization's digital environment. Service Desk Analysts work closely with IT teams to provide timely resolutions to access-related challenges. Escalation of the issue to the Tier 2 team may be required. Lastly, the candidate will be required to follow up with the customer to verify resolution.This position is located within the United States and will be a full remote position.ResponsibilitiesTroubleshoot and solve problems related to Active Directory issuesTroubleshoot and solve problems related to Group policies, DNS, TCP/IP, NTFS issuesSupport all aspects of the AD environment, ensuring the security, integrity, and availability of authentication, authorization, and LDAP related services to internal and external customersTroubleshoot and solve problems related to DUO Two Factor Authentication Issues for both DUO For Desktop and VPN AuthenticationTroubleshoot and solve problems related to Multi-Factor Authentication (MFA) using Personal Identity Verification-Interoperable (PIV-I) technologyTroubleshoot and solve problems related to MFA using desktop, phishing resistant authentication toolsTroubleshoot and solve problems related to Remote Access Authentication (RAA)Document, review, update, or close tickets within ITSM tool and identify opportunities to quickly resolve issues/or develop knowledge articlesOther projects as assigned by the supervisorQualificationsAssociate's degree or higher (in a related discipline) with 3 years (or commensurate experience)If candidate does not meet Mid-Level education requirement, four (4) additional years of experience will be acceptable for a total of 7 years relevant experienceRequired Skills and ExperienceWorking technical knowledge of Microsoft OS and services in a multi-site topology, including:Active DirectoryGroup PoliciesWorking knowledge of Active Directory architecture and infrastructure (LDAP, Directory Replication, security, schema changes, etc.)Utilization of ITSM tool to create and track ticketsStrong understanding of networking technologies & troubleshooting [DNS, HTTP(s), etc.]Problem solver with troubleshooting, decision making and analytical skillsAble to work and interact with others in a structured / team environmentFlexibility and adaptability to handle competing work demandsExcellent verbal and written communication skillsDemonstrated ability to communicate to nontechnical audiences on technical issuesDemonstrated ability to communicate on a technical level to technical audiencesAbility to work flexible hours (7am – 6pm CT) and be on-call (rotation)Ability to do limited travel (0-4 times a year)Clearance Required:Must be able to obtain and maintain an AOUSC Public TrustPreferred Skills and ExperienceMCSA/MCSE CertificationExperience/knowledge of supporting Quest Active Roles Server (ARS) and other Quest ProductsWorking knowledge of PKI, digital certifications, and security tokensPowerShell or Visual Basic scriptingSecurity Event and Privileged Access Management Solutions engineeringSecurity management, including auditing and user access control of databasesMicrosoft Server systems administrationKnowledge of Remote Access Services such as Cisco Secure and ZscalerCross-platform OS knowledge [Linux, Mac OS X, Windows]Cross-platform mobile device knowledge [iOS/Android]Understanding of ITIL best practicesPosted Salary RangeUSD $65,000.00 - USD $80,000.00 /Yr.J-18808-Ljbffr