Operational Readiness

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Cardinal Integrated Technologies Inc, is seeking the following. Apply via Dice today!Hi, We have a hybrid onsite job opportunity with one of our clients for an Operational Readiness. If you're interested, please reply with the details below. Please refer an ex-colleague/team member/friend looking for a similar role. CardinalIT offers a referral bonus of $500 for each referral to show gratitude and appreciation for this gesture.Updated Resume:Expected rates:Availability to start:I am looking forward to receiving your reply.Position: Operational ReadinessLocation: Toronto Hybrid 3 days onsiteDuration: 6-month termJob Description:Develop and lead the operational readiness strategy for the new Fraud product under the Customer s direction and oversight, ensuring successful transitions to productionDevelop and enforce readiness checklists, including monitoring, logging, alerting, failover strategies, SLIs/SLOs, and runbooksPartner with AppOpps site reliability engineers (SREs), product engineers, and fraud subject matter experts (SMEs) to proactively validate observability dashboards, runbooks, and alertingConduct Operational Readiness Reviews (ORRs), chaos drills, and production simulations prior to launchDrive the creation of incident response playbooks specific to fraud platform servicesSupport the integration of operational readiness with other dependent applications (Real Time Rails)Collaborate with platform and cloud teams to ensure infrastructure-as-code, deployment patterns, and rollback strategies align with fraud system criticalityPromote a culture of continuous improvement and learning through Failure Isolation & Recovery of Errors (FIRE) postmortems and readiness retrospectivesFacilitate operational automation reducing toil through tooling, self-healing scripts, and shift-left reliability practicesDefine and track KPIs (Customer Journey Success) that measure operational maturity and launch healthEnsure the operational framework for the Fraud product is aligned with the Customer s broader product operations,promoting standardization, improving issue attribution, and enabling level 1 support to accurately triage and route incidents to the right teamsPlay a key role in embedding the Fraud product into the Customer s Central Command Center model, ensuring unified visibility, incident flow, and team accountabilityOversee knowledge management deliverables, ensuring required operational documentation (runbooks, escalation paths, FAQs, service definitions, etc.) is developed by technical writers in partnership with SMEs and available prior to launch--Best Regards,Abhishek Singh | Manager - Recruitment | Cardinal Integrated Technologies Inc