Customer Service Representative

*About us* Package Express LLC is a small business in Grapevine, TX. We are professional, agile and our goal is to Logistics Company . Our work environment includes: * Modern office setting * Responsibilities: - Provide exceptional customer service to clients via phone, email, and chat - Analyze customer inquiries and provide appropriate solutions or recommendations - Handle customer complaints or concerns with empathy and professionalism - Upsell products or services to customers when appropriate - Perform data entry and maintain accurate customer records - Communicate effectively with customers to ensure their needs are met - Collaborate with other team members to resolve complex customer issues Requirements: - High school diploma or equivalent - Strong phone etiquette and communication skills - Previous customer service experience is a plus - Proficient in data entry and computer skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Excellent problem-solving skills and ability to think on your feet - Sales experience or ability to upsell products/services is a plus - Bilingual candidates with outbound calling experience are highly desired We offer competitive pay, comprehensive benefits, and opportunities for career growth. If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our dynamic team of Customer Service Representatives. Job Type: Full-time Pay: $18.00 per hour Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Work Location: In person