Operations Support Team Lead - Elizabeth, NJ

Team LeadMaersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.The team lead is responsible for providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments. The Team Lead will be the primary interface between Maersk Ground Freight, customers, sales, system operations and vendors and provide quality customer service, while meeting company policies and procedures.Essential Functions:Answer incoming calls and provide excellent customer service to all callersMonitor and respond to customer inquiries received through emailMake outgoing calls to follow-up on shipment status, resolve issues and update customersTrack, trace, enter and update shipmentsData EntryAssist and support MGF stations and cartage agentsMaster outside customer applicationsFollow published procedures and work instructions for NCS accounts and bring modifications to management's attentionResponsible for ongoing process analysis of operational systems, procedures, and staffing to drive continuous improvement in operating efficiencies. Assist District Manager with general tasksEffectively train, supervise, coach and evaluate all direct reports to foster good communications and moraleReviews operational key performance measures monthly as well as benchmarking data to drive any required correctional or improvement strategiesCommunicating freight status and any problems to customers, vendors and other Pilot stations and personnelSkills/Competencies:Excellent oral and written communication and problem-solving skillsMust have superior organizational and time management skillsMust be approachable and motivatedKnowledge of systems utilized as it relates to logisticsProficient knowledge of Microsoft OfficeAbility to thrive in a high-pressure environmentDetail oriented and analyticalCompany Benefits:MedicalDentalVision401k + Company MatchEmployee Assistance ProgramPaid Time OffFlexible Work Schedules (when possible)And more!Pay Range:$65,000-$67,000**The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.