Senior Customer Quality Engineering Manager

Senior Customer Quality Engineering ManagerRenesas Electronics America, Inc. is looking for a Senior Customer Quality Engineering Manager to lead a strategic quality team supporting key customers. This role serves as the primary quality interface between our organization and global key accounts, ensuring flawless execution, rapid issue resolution, and continuous quality improvement across advanced semiconductor technologies.The Senior Customer Quality Manager will manage and develop a team of Customer Quality Engineers (CQEs) while operating at both technical and executive levels, driving customer confidence, protecting revenue, and strengthening long‐term relationships.ResponsibilitiesCustomer Quality LeadershipAct as the senior quality focal point for top‐tier global customers, managing all quality‐related engagements and escalationsOwn customer quality performance metrics (PPM, RMA, SCARs, audits, and scorecards) and ensure commitments are consistently met or exceededLead executive‐level customer reviews, quality summits, and strategic business reviewsTeam Leadership & DevelopmentManage, mentor, and develop a team of Worldwide Customer Quality Engineers, setting clear objectives and performance expectationsAllocate resources and prioritize workload across customers, products, and escalationsEstablish best practices for customer engagement, issue resolution, and communication consistency across the CQE teamServe as a senior escalation point for complex or high‐impact customer quality issuesIssue Resolution & Risk ManagementDrive end‐to‐end resolution of complex customer quality issues, from containment through root cause and permanent corrective actionLead cross‐functional teams (fab, assembly/test, R&D, product engineering, supply chain, etc.) using structured problem‐solving methodologiesStrategic Improvement & InfluencePartner with internal leadership to influence design‐for‐quality, process robustness, and reliability strategiesUse customer feedback and field data to drive continuous improvement and reduce cost of poor qualityQualificationsEducation: BSEE or MSEEExperience: 8+ years in Customer Quality or Product Engineering supporting customers and/or the business unitExperience managing quality for Top Tier CustomersExpertise in structured problem‐solving and root cause analysisStrong knowledge of semiconductor manufacturing processes (wafer fab, assembly, test, and reliability)Excellent communication skills with the ability to influence at technical, operational, and executive levelsExperience leading geographically distributed teamsAvailable to support domestic & international business travelBenefits and CompensationThe expected annual pay range for this position is $165,000 – $210,000. This position is also eligible for bonus opportunities. The final offer amount will depend on geographic location, applicable experience, and skillset of the candidate.Renesas offers a full range of elective benefits, including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre‐tax commuter benefits, life insurance, AD&D, and pet insurance. In addition to elective benefit options, benefited employees receive company‐paid life insurance and AD&D, LTD, short‐term medical benefits as well as paid sick time, paid holidays, and accrued paid vacation.We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in‐office days are Tuesday through Thursday for innovation, collaboration and continuous learning.Equal Employment OpportunityRenesas Electronics is an equal‐opportunity and affirmative action employer, committed to celebrating diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. For more information, please read our Diversity & Inclusion Statement.#J-18808-Ljbffr