IT Support Technician II

DPP is seeking an IT Support Technician for an opportunity with our client in the Aerospace & Defense industry.Work location : Fully onsite in Englewood, CODuration : 10 months; W2 positionResponsibilities for the IT Support Technician II:Responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, and other computer-related technologies and peripherals.Provide basic network support ensuring desktop and other networked peripherals full connectivity.Perform preventative maintenance and setup for a variety of computer related equipment and locations, including audio-visual conferencing systems and conference rooms.Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction.Address and resolve IT incidents and service requests, and escalate to the appropriate upper-tier IT teams when necessary; promptly enter, prioritize, track, monitor, update, follow up on, and close all tickets received through the IT Service Desk tracking system, telephone calls, and personnel walk ups.Support organizational efforts and maintaining policies and procedures in the IT DepartmentAssist with the creation and maintenance of local site IT systems documentation.Education/equivalency:Associate's degree in a related field of study with 2 or more years of relevant experienceHigher education may substitute for relevant experience and relevant experience may be considered in lieu of required education.Required knowledge, skills, and abilities:Customer/solution ownership, an overall drive for excellence.Team-focused, with the capacity for knowledge sharingWritten and verbal communication skills with end usersDemonstrate a customer care philosophy that ensures a high level of customer satisfactionAbility to understand user and business needs and translate to technical solutionsBasic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, and other related peripheralsComprehensive troubleshooting skills of industry standard hardware and software products/servicesInterested? Learn more:Click the apply button or contact our recruiter Jason at Jason.Slabaugh@dppit.com to learn more about this position (# 26-00262 ).Authorized US Worker - US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time. EOE/AA/V/DDPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP .