District Manager

POSITION SUMMARYDistrict Managers are responsible for managing the total service delivery for apartment communities and providing direction and oversight for Valets within the assigned district (Washington & Oregon). District Managers ensure client satisfaction through ongoing client engagement and oversight of the workforce responsible for service delivery on assigned properties. Pay - $85,000 per year + quarterly bonus potential  ESSENTIAL DUTIES & RESPONSIBILITIESThe following are the primary responsibilities of this role. Other duties may be assigned based on operational need. Reasonable accommodations will be made for individuals with disabilities.Leadership & Team ManagementRecruit, hire, onboard, and provide ongoing direction to Valets within the assigned districtProvide on-call support to Valets and communities during morning hours (approximately 8:30 AM-12:30 PM) and evening hours (approximately 7:00 PM-11:00 PM), depending on operational needsIdentify associate development needs and facilitate appropriate coaching, training, and support opportunitiesComply with, promote, and train on all safety policies and procedures; report all safety incidents in a thorough and timely mannerField OperationsManage total service delivery for up to 20 apartment communities, ensuring daily and nightly completion of resident doorstep trash and recycling pick-upDrive to properties within the assigned district up to 50% of the workday to inspect for resident and Valet compliance with service standardsLead new community launches, including container distributions and onboarding of property staffDrive to the inventory warehouse as needed to obtain and replenish supplies (Personal Protective Equipment, containers, brochures, etc.)Customer RetentionCreate and maintain cooperative working relationships with property staff through daily site visits and immediate response to questions and concernsMake informed decisions with consideration of customer and associate impact; apply critical thinking skills to forecast and resolve problems and drive resultsEnsure maximum quality of service delivery to promote client satisfaction and long-term retentionReporting & DocumentationEnsure daily delivery of Valet Reports to designated property staff membersMaintain timely and accurate customer, associate, and operational recordsLog all activity accurately within company systems and apps; report all safety incidents in a thorough and timely mannerEducation & ExperienceHigh school diploma or GED required; associate's degree or higher preferred2-3 years of experience in field operations, property management, logistics, or a related service industryPrior supervisory or team lead experience strongly preferredLicenses & CertificationsValid driver's license required (must be maintained throughout employment)Must meet eligibility requirements under the Company's insurance policyTechnical SkillsEmail proficiency requiredFamiliarity with CRM software and routing applications preferred Physical RequirementsAbility to occasionally lift and/or move up to 50 poundsRegularly required to stand, walk, and operate a vehicle; frequently required to use hands and communicate verbally; close vision required Language & Communication AbilityAbility to read and interpret safety rules, operating instructions, and procedure manualsAbility to write routine reports and correspondenceAbility to speak effectively before groups of customers or employees