Collision Center Customer Service Rep/Reception

As Customer Service Rep you will be the first point of contact with our customers. From greeting vehicle owners to explaining the repair process, our Customer Service Reps are true professionals who enjoy helping others.Responsibilities: Greets customers as they arrive in a pleasant and professional manner. Answers incoming phone calls in a prompt, polite, and professional manner. Screens calls, directs them to the proper party, and/or obtains enough information to allow for follow-up that is convenient for the customer. Assists in opening repair orders for all vehicles coming into the body shop for repairs. Receives cash, checks, and credit card payments from customers and records the amounts received. Closes repair orders on the computer system in a timely manner. Files repair orders. Reconciles cash drawer daily, as directed by the accounting office. Follows up on body shop accounts receivable to maintain satisfactory levels of payment. Assists body shop manager as necessary (i.e., payroll, estimates, vendors, etc.). Prepares purchase orders for all vendors. Maintains a professional appearance and a neat work area. Reliable attendance at scheduled shifts.Qualifications:Organized and friendly personalityTime management skillsFantastic communication skills with your customersProfessional, well-groomed personal appearanceClean driving recordWilling to submit to a pre-employment background check & drug screenDealership BenefitsInsurance plans available for eligible full time associatesMedical InsuranceDental InsuranceVision InsuranceLife InsuranceDisability InsuranceVoluntary Accidental InsuranceVoluntary Critical Insurance401k retirementPaid Holidays for eligible associatesPaid vacations for eligible associatesEmployee discountsSick Leave for eligible associatesDrug Free workplace