Sr Manager, Service Sales & Ops

Service Manager - Sales & Ops Otis Elevator Company is searching for a highly motivated Service Manager - Sales & Ops to lead a high performing team within the Pennsylvania and West Virginia operating territories (OT) with a strong focus on Operations and/or Sales.The Service Manager - Sales & Ops, is managing all sales and operations processes, providing direction for continuous improvement initiatives, and meeting or exceeding the operating territory's (OT) business objectives. You will lead the service sales and operations colleague activities related to building and maintaining current customer loyalty and expanding the existing portfolio. You will be responsible for day-to-day management of field staff, employee selection, field training, and safety. This individual will also lead operations efforts and priorities to ensure superior customer satisfaction in the Pennsylvania/West Virginia operating territories in direct reporting partnership with the General Manager.Your Leadership Impact Partner with and support the General Manager in all areas of service sales and operations to develop and implement the operating territory service sales and operations business plan for both financial and non-financial objectivesCoach, mentor, and develop your team of Sales and Operations through aligned and clear sales goals and continued performance directly tied to targets and sales KPIsLead the performance of field operations for all service/maintenance projects and service sales while maintaining project schedules and ensure deadlines are metSet expectations for Field Technician engagement and provide Superintendents with the support necessary to provide ongoing training and performance management essential to productivity and quality improvement and ensuring the active participation of all mechanics in performance reviewsExpand customer portfolio and unit count while providing best in class partnership and support leading to the growth of business and increasing continued customer loyalty in service and repairDevelop action plans to address deficiencies regarding safety, callback rates, and technical supportGenerate field leads and assist service sales representatives in selling upgrades and repairsDevelop a keen sense for key prospective customers within the OT and manage all accounts regarding any at risk or cancellations while increasing customer loyaltyRecommend and detail changes in maintenance service documentation, methods, process, design, and deliverySet budgets for material and labor within Otis guidelines and complete the required maintenance and repair within those budgetsConduct field education training ensuring that we create and maintain a safe working environmentPerform field safety audits, jobsite inspections, and develop site safety/logistics plans Ensure coordination of personnel and product safety responsibilities including driving personnel safety training and process adherence and the execution of proper technical training and equipment testingCoordinate all material deliveries and issuing purchase ordersEngage in pro-active labor relations with local business agents with the support of Otis' Labor Relations teamResponsible for the hire and onboarding of new team membersInterface with Product Line experts on operational challenges, including but not limited to product issues, safety concerns, parts fulfillmentLead the resolution of all customer issues within your OT as the key point of escalation including collection efforts and contractual disputesYour Experience: Education Bachelor's degree highly desired, with 5 years of experienceHigh school, or equivalent, plus 10 years of relevant experiencePossess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.Work Experience Multiple years of experience in various assignments within the Company, or in the Elevator industry required5+ years business to business sales experience5+ years people leadership experience in the elevator industry, or related industryProven experience understanding financial statements, commercial contracts, and overall product knowledge and applicationStrong desire for candidates who have a proven track record of meeting financial goals and objectivesBasic Qualifications 5+ years elevator industry management experience strongly preferredAbility to work in a highly team-oriented and dynamic environmentCandidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customersNeeds to be self-motivated and able to manage many simultaneous projects and responsibilitiesSuccessful candidate should be very comfortable in a technical environment utilizing Microsoft based computer softwareStrong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skillsKnowledge and strict enforcement of company EH&S policy and processesLocation:The job duties for this role require work to be performed 100% in the office based out of the Pittsburg office with willingness to travel within the assigned territory.Work Authorization:Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.Benefits:401(k) plan that includes generous company match and a separate automatic retirement contributionComprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employmentThree weeks paid vacation and paid company holidaysPaid sick leave - Employee assistance and wellness incentive programsLife insurance and disability coverageVoluntary benefits, such as legal, pet, home, and auto insuranceBirth/adoption and parental leave benefitsAdoption assistanceTuition reimbursement programPeer recognition and service anniversary awards, as well as spot performance bonus opportunitiesOtis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.