Remote Managed Services Engineer

Employment Type: 1099 Contractor Location: Remote (US based -- flexible hours) Overview:A growing IT services firm is seeking a dependable and experienced MSP Engineer to implement and support managed IT and cybersecurity solutions for B2B clients. This is a remote, project-based 1099 contractor role with the potential for ongoing retainer work as the client base expands. The ideal candidate is a self-starter who excels in a fast-paced, growth-focused environment and values clear communication, strong documentation, and client satisfaction. Key Responsibilities: Lead onboarding and technical implementation for new clients, including:Google Workspace setup/configuration (MFA, security, admin controls)Third-party backup solutions (e.g., Backupify, Afi.ai)Endpoint detection & response (Guardz, Cynet, or similar platforms)Ticketing/PSA (HaloPSA) setup and workflow integrationOngoing patch management, vulnerability scanning, and reportingProvide Tier 2/3 support and incident response as needed (remote)Document all technical processes, configurations, and client environmentsCollaborate with sales/BDM and customer support to ensure seamless onboarding and high client satisfactionMaintain up-to-date knowledge of cybersecurity best practices and compliance requirements What You'll Support & Deliver: The clients managed services portfolio spans: Managed Detection & Response (MDR/XDR) with 24/7 monitoring, EDR, and rapid incident response (Guardz, Cynet)Ransomware & phishing protection, including user awareness trainingMulti-factor authentication (MFA) enforcement for secure accessAutomated cloud SaaS backup and recovery (Google Workspace, Microsoft 365, key business apps)ITSM & ticketing (HaloPSA) for streamlined supportNetwork security & asset monitoring for all endpoints and networksRemote support for clients, wherever theyre locatedRegulatory compliance automation (HIPAA, PCI, SOC 2, cyber insurance)Vulnerability management & patch automation (AI-driven)Business enablement, including custom app/software development and hardware procurement/leasing Core Systems & Tools: Google Workspace (Business/Enterprise)Guardz or Cynet (EDR/SOC platforms)Backupify, Afi.ai, or equivalent SaaS backup solutionsHaloPSA (ticketing, documentation)NinjaOne or similar RMM (optional/plus)Security awareness training platforms (Guardz, KnowBe4)Remote support tools (TeamViewer, AnyDesk, etc.) Expectations: Complete client onboarding projects within defined timelines (typically 12 weeks per client)Ensure all security controls and compliance requirements are implemented per DIS standardsMaintain clear, proactive communication with clients and internal teamParticipate in regular check-ins and provide status updates on projectsMaintain documentation for all assigned clients in HaloPSA or designated systemRespond to support tickets or incidents within agreed SLAs (generally 2448 hours) Qualifications: 3+ years experience in MSP, IT systems engineering, or cybersecurity rolesStrong hands-on experience with Google Workspace admin, EDR, and SaaS backupFamiliarity with PSA/ticketing systems (HaloPSA, ConnectWise, Autotask, etc.)Excellent documentation and client communication skillsSelf-starter, able to work independently and remotelyRelevant certifications (Google Workspace Admin, CompTIA Security+, etc.) preferred but not required Compensation: Project-based onboarding feeMonthly retainer for ongoing support (scales with client/user count)Opportunity to grow with the company as our MSP business expands