O&O Park Team Lead

Position OverviewTeam Lead is a hands-on, early-leadership role built for high-potential individuals ready to step up. You'll rotate through key operational areas – Sales & Service, Parties & Events, and Food & Beverage/Facilities – gaining real responsibility, leadership experience, and the skills to run a shift like a pro.ResponsibilitiesLead from the floor and set the tone for the team by jumping in and helping the park run at its best.Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.Enforce all safety policies and complete incident reports when necessary.Ensure opening, closing, and shift procedures are executed with consistency and accuracy.Maintain cleanliness and operational readiness of the park throughout the shift.Lead rotational leadership development within:Sales & Service Lead – drive front desk performance and membership sales while delivering service excellence.Parties & Events Lead – oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences.F&B & Facilities Lead – manage inventory and ordering of all café items, maintain health and safety standards, and oversee maintenance of equipment, attractions, and cleanliness.Part-time Flex Lead (not available at all park locations) – primarily on weekends to help drive service and engagement, rotating to cover breaks and time off for other Leads.QualificationsMust be at least 18 years of age or older.Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.Prior supervisory or leadership experience.Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred.Basic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed.Availability to work evenings, weekends, and holidays when the park is most alive.Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility.Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance.A hands-on, team-first mindset, quick to jump in where needed and support others without being asked.Strong sense of personal ownership, showing up prepared, following through on responsibilities, and leading by example.Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments.Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed.Benefits & CompensationPay: $16.00/hr (fixed starting rate).Full-time employees enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401(k) plan with company matching.Eligibility for 401(k) is based on age and tenure requirements.EEO StatementCircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.J-18808-Ljbffr