CRM Systems & Automation Lead – Dynamics 365

About the RoleYou'll take ownership of a critical CRM environment that sits at the center of multiple business systems.This is not a heads-down development role.You'll be the person who:Makes sure everything works the way it shouldConnects business needs to technical executionKeeps workflows, automations, and integrations running smoothlyYou'll work across teams and have real influence on how systems evolve as the organization continues moving toward a modern, cloud-based environment.What You'll Be DoingOversee day-to-day performance of a Dynamics 365 CRM environmentReview and validate workflows, automations, and system changesPartner with internal teams to turn business needs into system improvementsWork closely with developers to ensure solutions are built correctlyIdentify issues early and help prevent downstream problemsSupport ongoing enhancements as systems continue to evolveWhat Makes This Role DifferentHigh visibility across business and technology teamsOpportunity to shape how systems are used, not just maintain themStrong mix of technical understanding + business interactionStable environment with long-term growth potentialWhat You BringHands-on experience with Dynamics 365 CRMStrong experience with Power Automate and/or Power AppsBackground working with workflows, automations, or system processesAbility to understand how systems connect and impact each otherComfortable working with both technical teams and business usersWhat We're Looking ForSomeone who can communicate clearly across different audiencesA problem-solver who can step back and see how everything fits togetherSomeone who enjoys improving systems, not just maintaining themPersonable and easy to work withWork Setup- Hybrid schedule (Must be able to be in the office some days per week)- Must be located within commuting distance of Miami, FL 33174CompensationCompetitive base salary (based on experience)Strong benefits packageLong-term career growth opportunities