Shift Leader

The Shift Lead supports the management team by helping oversee daily store operations during assigned shifts. This role ensures that our customers receive exceptional service, orders are accurate and on time, and the team is working efficiently. The Shift Lead is a hands-on leader who leads by example, maintains a positive atmosphere, and upholds Marco’s Pizza standards in quality, cleanliness, and customer service. Key Responsibilities Leadership & Team Support Lead the team during assigned shifts to ensure smooth operations. Assign tasks, delegate responsibilities, and monitor productivity. Coach and support team members to follow processes and perform at their best. Promote a positive, professional, and teamwork-focused environment. Customer Service Ensure every guest receives fast, friendly, and accurate service. Address and resolve customer concerns with professionalism and urgency. Maintain hospitality standards and ensure order accuracy. Operations & Execution Oversee food preparation, portion control, and product quality. Ensure cleanliness and sanitation standards are met throughout the store. Support inventory management and assist with prep tasks as needed. Follow all safety and food handling procedures. Cash Management Conduct drawers and safe counts accurately. Complete shift change paperwork and ensure deposits follow company procedures. Monitor delivery operations to ensure accuracy and efficiency. Qualifications Experience in a food service or customer service role (leadership experience preferred). Strong communication and organizational skills. Ability to multitask in a fast-paced environment. Dependable, responsible, and punctual. Must be at least 18 years old. Physical Requirements Ability to stand, walk, and move for the duration of the shift. Ability to lift up to 50 lbs. Job Type: Full-time Pay: $12.00 - $14.00 per hour Benefits: Employee discount Work Location: In person