E-commerce Customer & Operations Lead

Job DescriptionIncrease your chances of reaching the interview stage by reading the complete job description and applying promptly.Job DescriptionAmerican Omni Trading is seeking an E-Commerce Customer & Operations Lead to support the growth of our Tire Squire e-commerce business. This role is responsible for managing daily marketplace operations across Amazon Seller Central and eBay , including customer support, advertising campaigns, order management, and inventory coordination. This is a hands-on operational role where you will initially manage the process yourself and eventually build and lead a team as the business scales . This position is fully in-office in Katy, TX . Responsibilities* Manage day-to-day operations within Amazon Seller Central and eBay marketplaces . * Oversee order management, returns, and customer issue resolution . * Maintain accurate product listings, images, descriptions, and pricing across marketplace platforms. * Manage Amazon advertising campaigns (PPC) to drive traffic and sales. * Monitor and maintain inventory levels and fulfillment coordination . * Communicate with customers to resolve issues and ensure high satisfaction. * Monitor product performance and identify opportunities to improve listings or campaigns. * Support compliance documentation and marketplace requirements. * Continuously improve operational processes and workflows to support growth. * As the business grows, recruit, train, and supervise team members responsible for customer service, listings, advertising, and fulfillment.Requirements* 2+ years of experience working within Amazon Seller Central in a corporate environment. * Experience managing orders, returns, and customer communications on Amazon. * Experience managing Amazon PPC advertising campaigns . * Experience working with Amazon Seller Central and eBay marketplace operations . * Strong organizational skills and ability to manage multiple operational functions. * Experience managing inventory and fulfillment coordination . * Strong communication and customer resolution skills. * Ability to work full-time onsite in Katy, TX . * Leadership experience or experience supervising a team preferred.We Offer* Salary: $65,000 - $80,000 * Opportunity to lead and grow a scaling e-commerce division * Career progression into a management role * Comprehensive benefits package * * Medical Insurance * Dental Insurance * Vision Insurance * Life Insurance * 401K * Paid time off* Hands-on ownership of e-commerce operations * Collaborative and growth-focused team environment * Long-term career growth with an expanding distribution companyApply Today! Company Description Founded in 1990, American Omni Trading (AOT) is made for more. More performance. More dedication. More innovation. More commitment. From wheelbarrow to ATV, agricultural to OTR, touring to ultra-high performance, light truck to TBR and everything in between, we provide our customers with logistics solutions and product designs that put their competition to shame.Because an American Omni product is not just a design. An American Omni product is a collaboration. We provide the materials and know-how, but it's our customers that deliver the inspiration. They come to us with an idea, and we workshop and tweak it until that idea comes to life. And when the product is ready to ship, our industry-leading logistics system ensures every product produced is a product delivered.Achieve more with American Omni.Company DescriptionFounded in 1990, American Omni Trading (AOT) is made for more. More performance. More dedication. More innovation. More commitment. From wheelbarrow to ATV, agricultural to OTR, touring to ultra-high performance, light truck to TBR and everything in between, we provide our customers with logistics solutions and product designs that put their competition to shame.\r \r Because an American Omni product is not just a design. An American Omni product is a collaboration. We provide the materials and know-how, but it's our customers that deliver the inspiration. They come to us with an idea, and we workshop and tweak it until that idea comes to life. And when the product is ready to ship, our industry-leading logistics system ensures every product produced is a product delivered. xhqgsiq \r \r Achieve more with American Omni.