Technical Support (Email Marketing) for Digital Marketing Company - Remote

MRF: 264842Is This YOU? Then We Want to Meet You!Tier 1/2 support addressing email marketing issues, account investigation and answering and guiding product usage via chat and email.Who We AreAt LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.Requirementsat least 1 year experience in Digital MarketingSoftware/platforms required: Jira, GoDaddy website, KONA, Live Engage, GoDaddy CRM, Billing CRM, Connections CRM, Slack SaaS email marketing platform troubleshooting (specific to email and website marketers) Knowledge in Email Marketing Basics Experience Working/editing comfortably with Excel/CSV or other data files required Problem-solving, analytical, detail-oriented, both inductive and deductive reasoning (specific interpretation of general/unclear customer descriptions, or opposite) Natural aptitude for following listed protocols prior to escalation Eager to learn, ability to ask great/targeted questions to collect further and comprehensive details without lengthy threads Proactive initiative on multiple product features (ie. if question is A, you also could use information on unmentioned B) Strong typing skills, strong English grammar required (email, chat messaging, no voice), Comfortable with Google Translate Nice to have: Compliance and/or fraud backgroundResponsibilitiesTier 1/2 support addressing email marketing issues, account investigation and answering and guiding product usage via chat and email.Working conditionsSupport HoursHOOP: 3a-3p PT, Mon-Fri and 6a-3p PT, Sat-SunKindly be reminded that the training duration is 8 hours.Tech Checklist – Gotta Have It!A reliable computer (at least with an i5 processor) and a stable high-speed internet connection.A quiet, cozy workspace to handle calls and chats like a pro.Flexible with work schedule.Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?Click Here - Your First 30-60-90 Days at LTVplus: What to ExpectPLEASE FILL OUT THIS FORM: Skills Assessment FormHiring budget: $700