Customer Success Associate – SMB
Job Description: Foster and manage strong, strategic, long-term client relationshipsIndependently own and execute new business and upsell client implementationsServe as the primary point of contact for all client, consultant, and partner questions in the SMB segment and collaborate with internal teams to investigate, triage, and resolve cases from our external stakeholdersContribute to individual and team-level operational metrics for CSAT, implementation, response time, and client churnWork side-by-side with our marketing, sales and client operations teams to maintain and enhance cross-functional processesPromote Omada outreach best practices through client adoption of Omada's quarterly refresh campaign strategy.Identify opportunities for scale and build strategic plans to execute.Drive overall customer satisfaction, enrollments, and customer interest in additional products.Contribute to team and cross-functional projects and initiativesRequirements: A bachelor's degree and 2+ years of relevant professional experienceBackground or experience working in Healthcare and Digital Health.Experience in startup to Fortune 50 company employee size (industry experience: manufacturing, retail, etc)Have a proven track record of driving revenue expansion and relationship development strategies.Experience in or knowledge of field sales or account managementSuccessfully managed complex projects and have an aptitude for using data to drive decisionsThe ability to demonstrate strong capabilities in the following areas:Written and Verbal CommunicationOrganizationClient Facing PresentationCustomer ServiceProblem SolvingConflict ManagementSelf-motivatedCollaborationA strong aptitude for using various programs and tools, including, but not limited to: Salesforce, Zendesk, Excel, PowerPoint, Google Suite, etc.Benefits: Competitive salary with generous annual cash bonusRemote first work from home cultureFlexible Time Off to help you rest, recharge, and connect with loved onesGenerous parental leaveHealth, dental, and vision insurance (and above market employer contributions)401k retirement savings planLifestyle Spending Account (LSA)Mental Health Support Solutions...and more!